how do I ask ebay for help?

[mn1078]

I've waited the allotted time and I do not see an option to ask ebay to step in.  How and where do I ask ebay to step in? 

[12345jamesstamps]

We need more information what is wrong. And you actually might get a quick answer here from others.

[eburtonlab]

If you have started an eBay case as a buyer, check the status here, and, if appropriate, ask eBay to step in:

https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701

[kako_5344]

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@mn1078 wrote:

I've waited the allotted time and I do not see an option to ask ebay to step in.  How and where do I ask ebay to step in? 

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The allotted time is for the seller to resolve the request.

After that allotted time has passed away @mn1078 on the next day beginning at midnight Pacific time, you will see the button to step in and ask for help.

[simba6]

Are you sure you waited long enough?  It's to the exact second.  Is it two or more days past ?