Is it true that if free returns are offered in the listing, that eBay will remove negative feedback if the buyer did not bother to attempt a return(before leaving a negative)
That is a very interesting question. Because it may explain why the neutral feedback I attempted to leave for a seller never showed up...the seller said to keep the item there was no need to return it. They must be aware of this little secret way of avoiding less than positive feedback.
You may be thinking of the eBay Seller Protection where eBay will remove negative feedback if an item is returned to a seller offering free 30-day returns. Again, this is assuming that the return happened.
I don't see a negative on this account, but perhaps eBay removed it or you are referring to another account. Either way, I would work with your buyer to make sure that they understand their options.
