Returns

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Buyer cant find or print return shipping label

My buyer was unhappy, I asked her to start the return request on her end. eBay directed me to choose how I wanted to deal with it and I checked, return 100% of her money and send the item back. She claimed she got a fedex label but couldn't figure ou...

3 day policy scam

I purchased a 450 dollar screen from someone and it seems ebay just lets people list items as parts and claim them for non returnable. They play on the choice sellers sell items and if it says parts they only protect the seller because it atleast use...

Resolved! Ebay returned my item to the wrong address

I listed an item that was a gucci sweater. I used AI and searched google to make sure that the item was authentic. Everything I found it said it was authentic. I then listed it and sold the item. It sold for $180 and every other sweater was $300 like...

Help With My Chromebook Purchase

Hello there my order number is 16-14701-20350. I did purchase this same Chromebook about one week ago. I can't seem to remove the I Enterprise Enrollment or previous owner (this seems to be some sort of business) from my Chromebook. I took the item t...

I cannot use UPS. I need a USPS return label due to my location. The UPS label is unusable for me

I cannot use UPS. I need a USPS return label due to my location. The UPS label is unusable for me. what do I do. ebat resent me a ups label. I need usps but they say I need to return by "x" date with a label I can use.

Support Promised One Thing, Now Being Bounced Around For $304!

I'm looking for advice or help from anyone who has dealt with a similar situation. I returned an item and was due a refund of $304. Before the refund was issued, I contacted eBay support because the original debit card used for the purchase was throu...

Return of counterfeit international sale.

I am the buyer. Purchased tiffany & co. jewelry that is conterfeit. Seller is accepting the international return through proper return channels, my reason NOT AS DESCRIBED (they don't normally accept returns). They say they they provided a label in t...

Impossible to talk to a live agent

It is so hard to get a hold of a live agent on Ebay, I tried so many times and then magically when the window closed for the ebay money back guarantee they sent me a link to get a call back. I reached out so many times and the stupid AI operator kept...

Confused about refunds

I have just had two items delivered to two different customers damaged during transit. Both buyers put in claims for returns (rightly so) and I have received emails in both cases from eBay saying that, because I used Simple Delivery, they have ‘handl...

Shipping Refund Feature Disappeared?

I've not had a return in a few months. I noticed today that the toggle button to refund original shipping is now gone. I never refund original shipping, but I find it interesting that I did not have the option to refund it at all now. The total amoun...

Cancel a return

Both of the seller and I have agreed that we want to cancel the return. I have tried all the options and Help on eBay and there is nowhere to cancel my return. Their customer service is trash as you can never get a real human. Any help will be greatl...

Return Shipping for Seller

I purchased an item but the seller did not ship for a week and a half. I submitted a return request even though the seller listed that returns were not accepted because of the delay. The seller immediately accepted but now I have to pick a shipping l...

Item removed from purchase history.

I messaged the seller of a three hundred dollar SSD drive that i wished to return it because when i went to register it, the company who made the drive was going out of business and I was worried that the warranty would not be honored: (The seller of...

Resolved! What to do if wrong item ordered and return request denied

Hello! I ordered the wrong cartridge for my printer. Obviously my mistake, but this is expensive stuff so I really need to return it and buy the correct one. The return request was denied by seller. Does eBay help in this case at all? Thanks in advan...

Refund

I bought a part, ask for a refund 28 days later, was sent a return label within two days. I mailed out the package and it was returned to sender. Now it’s been 30 days and I still have not gotten a refund. And the seller has become silent after they ...