Returns

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Ebay.ca promoted an auction bidder to scam me.

I auctioned a Rare Vintage Cassette Player on ebay.ca which was won by a US bidder. This bidder was very aggressive with his bidder and bid far over what any seller would have expected. Yes I know, if is too good to be true then it must be a scam! Bi...

Received a refund but not for the full amount

Hi All, I'm fairly new to EBAY so any advice welcome. I ordered an item and turns out the seller could not ship to me so they offered a full refund. When they submitted the refund the seller told me he selected full refund but the refund I get from E...

Setting Up 30 Day Buyer Paid Returns

Hello, I've been researching how to set up 30 day buyer paid returns but am unable to find this option in the return settings. When I do a web search it mentions this feature is possible but yet am unable to find it. Can someone please advise where y...

I have not received a product or refund

Contacting eBay

I ordered a Google Pixel 6a and the product listing said "no returns". However, Total, the carrier it's locked to, said that it was not "scanned properly" and therefore cannot be activated without proof of purchase and a $100 activation fee. This was...

Seeking guidance and reassurance – potential Item Reselling Fraud/Wardrobing Fraud scenario

Hi everyone, I’m an irregular seller on eBay and need help understanding the policies and procedures. I recently sold an item, and the buyer claimed it had a defect, opened the original packaging, and requested a refund. The buyer is also an eBay sel...

Car part went bad after 6 months

I bought an alternator back in October and it went bad. Now i'm having problems getting a refund from the seller after contacting them. The ebay help articles are not helping and the start a refund feature is not working due to it being older than 90...

seller refusing/to accept return, refusing to send refund, ebay not answering me!!

i'm read to pull my hair out. how th do you get ebay help to contact you by phone?? i've written, and rewritten and resent and sent all te information i don't know how many times. ebay does not resppond!!!!

I cant find the way to send a return label to my buyer

Hello! , the item has arrive with the buyer has a problem, so he appel to return I accept and send back all the money and send the label print directly from ebay to send me back the item. He said me: I can´t print the label. Theres some portal to re ...

Double VAT Refund - how to do for non-EU resident?

Hello! I have an important question, cause I didn't found a straight answer on that in this and .com forum. I found a good offer for the laptop that I need but the seller in US and I need to pay 165$ VAT.And I almost sure that deliver company will ch...

Buyer's Remorse Return and Original Shipping Label Costs

I have a question- Today, I am a top rated plus seller and a buyer started a remorse return. I offer 30 day free return shipping. I understand I have to pay for the return shipping label. But my question is on the original shipping costs. Per what wa...

no refund nor ebay money back gurantee

Back in 2022, I bought a cellphone from a seller Wise One. I found the item to be defective and contacted Ebay and was sent a return prepaid slip. I return the item to Wise One, the seller. He got the item and wrote me that he found nothing wrong wit...

The return shipping label scam - foreign seller

Hi all,I got hit by this scam. I wanted to return an item (defective). The seller from India initiated a return shipping label inside Ebay, however he only typed his street address, he did not create an actual postal label. All I received is a messag...

Resolved! Need to return an item after all after cancelling return

HiI will try and keep this post simple...-Bought a phone that seemed to be defective-Messaged seller for advice but no response came-Raised a cancellation request as no response-Seller responded and suggested a fix-Fix worked so i cancelled the retur...