Returns

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Return After eBay Dispute Settled??

So I bought a pair of shoes on eBay. The shoes showed up and one of which was clearly discolored. Seller labeled them new. Not new/other. New. So I filed for a return. eBay responded to me initially with a denial, as the seller "doesn't accept return...

Possible new scam.

I think I posted the last one in the wrong place. recently I sold a OOP sealed omnibus and shipped it the next day. The day I got the text confirming it was delivered, all the trouble started. I got a message through eBay from the buyer saying he did...

Seller needs my info

I bought something in September of 2023 that is defective. The Seller has offered to replace it, but he is blocked after 90 days from seeing my info and when I try to send him my address, the platform blocks it. what do I do?

Open case and communication. Buyer opened case and i respond same day with a message and haven't hea

Buyer opened case and i respond same day with a message and haven't heard from them yet. Case is to be resolved by the 12th. What could or should happen next?

inactive return request open for 36 days

Can someone please tell me how long a return request that is inactive is going to stay open and am I going to have to get ebay to close it that its never going to close on its own? Buyer bought a top NWT made a false claim that it was missing somethi...

Trying to get a refund instead of return, Ebay Agent chat window disappeared

Nevermind, this forum is of ZERO help and the replies I've received aren't even correct.

refund

Does ebay have a phone number where I can call?a seller requires to send me a refund but I can't open the case as it has been more than 90 days.

return not resolved

Have tried for over 30 days to get an issue resolved to my satisfaction involving an attempt to return an item and get credited with a refund. All I get is a run a round treatment. I may never use ebay again.

I got a wrong product

Hello! The seller sent two orders at the same time through Ebay international hub, and somehow, they stuck the wrong label onto each package. I got the wrong item. The other customer waits for her item to be delivered. Since Ebay only has some idioti...

Fraud

Seller hasn’t shipped my item after three business days tried to contact seller. They are no longer an active member under eBay trying to get a refund

I returned a dryer timer. at this time I did not receive the correct timer, need to know the status.

order number 16 11595 80733 may 22 2024

Customer requested a refund and returned item in a damaged state

I had a buyer buy an item and when they received it asked to return it. I authorized the return and when it arrived, it has been damaged beyond further use. I reported the problem to Ebay, and they refunded the buyer. Am I just out the money and now ...

I made a purchase and I never received my item or a refund and I want my money the seller doesn't re

I made a purchase and I never received my item or a refund and I want my money the seller doesn't respond

Buyer wants to return an item because there isn’t a manufacturers warranty

I know eBay always sides with the buyer, but they are trying to return it and make me pay shipping both ways because the item doesn’t have a manufacturers warranty. I had it set up for no returns. I didn’t say anywhere in the listing that it had a wa...

Questions About Benefits and Risks of Offering 30-Days Free Returns.

Hello, I am a Top-rater seller located in the US, not a big volume seller by any means, I sell between 20 and 30 items per month, I normally list my items with "no returns accepted", but I want to try offering a 30-days Free Returns to see if it will...