Returns

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What is best courrier service for a return from Usa to Cyprus that will have shipping labels

Hello Everybody and Hope everyone is well. I just sold an item that was really good and Like new condition , 35 years old and buyer for some reasons that i dont like to discuss because i dont believe ......... want to return ,.... so im in Cyprus and...

Seller pulls a case of item "not delivered", eBay does not issue me a refund

I made an order on an item valued over 3 thousand dollars on eBay and eBay has the option of "eBay Money Back Guaranteed" on said item. The strange part was that there was no authorization for the item to be shipped and I was not required to sign upo...

lifetime warranty starter

purchased starter for my truck,seller had listed lifetime warranty,4 months later starter went bad,contacted seller to send back for replacement,seller replied with did you register warranty,no paperwork with starter with instructions to register, no...

A special shout-out to eBay customer service team!

I want to express my gratitude towards the community who replied my questions and supported me when I was in a frustrating situation and could not find a way out. But I also want to give a special shout-out to the wonderful & professional eBay Custom...

Resolved! How to contact eBay when they don’t respond to a message

I purchased “Tiffany & Co” earrings which turned out not to be authentic per a gemologist at the real Tiffany & Co. I thought eBay offered buyer protection in the event that an item is proven to not be what was advertised, so I sent a message to the ...

Resolved! How Long Does an Un-Escalated Case Stay Open?

I had a Buyer open a Defective Item case on Christmas Eve, we communicated a few times & after I sent a few suggestions on how to "fix" the issue, I have not heard back. Neither of us have escalated the case and it is still sitting open. It has now b...

Seller overseas refused to provide the return shipping label

The sneaker I purchased from South Korea arrived damaged and I tried to work with the seller for solution before started the return. Since we could not reach the agreement I started the return process and uploaded the pictures showing damaged box and...

I'm a sucker - Bought Fake Airpods Now Can't Report The Seller

Ok so I'm one of those suckers that bought fake airpods (don't judge). I originally contacted the seller and he offered a "partial discount". Not wanting to lose any money I decided to try the apple store with the advertised included apple care. Appl...

What is the best return policy?

I gather that free returns and shipping is the way to go? Looking for the best seller protection. Yes, I know returns are part of the fun on Ebay and I have no problem with that. Just tired of being held hostage by the return policy and even abused b...

Buyer threatens to find me if I don't refund...

Hi,I am selling fertilized eggs on eBay, and pretty all my customers have high hatch rates. One buyer had low hatch rates, deformed chicks that died in shells, which is usually related to incubator settings. He sent me a DM, and wanted a refund, but ...

I need to return converter boxes 1 packages Code is needed

I need to return my package MA0170-01X Converter boxes

I made a purchase as guest instea of using my account now I can't return it

I made a purchase for my dad and a couple car parts weren't correct and needed to be returned. I started the return process and 1 gave me a return QR code right away the other one commented and asked when I could return it. I can't reply to the comme...

Return or Refund

Ordered a Iphone 11 and it want stay charged and has a part replaced in it that wasn't a Original part Not happy!!!!!!

what do I do if I bought a magazine but the one I received was completely different to the picture

I received 2 of the same magazine, the description fits it correctly but the photo is a completely a different issue.Here is the picture of the magazine I wanted but the description is for the 2 magazine I recieved that were the same.

Resolved! Cannot create a return request since item was ordered as a Guest - No Account

Below is the trace from the seller to open a return request. Even after creating an account to try an create a return, it cannot find my order since it is not tied to the new account I set up. **There is now way for me to email eBay Customer Service ...