Returns

Forum Posts

Sorted by:

Hi i hope someone can help me here!!!

My order has been cancelled from the seller!!!Ebay sent me email that the order is cancelled and they will refund the amount 3-5 business days!!!Today is the 7th business day and still nothing!!!I contacted the seller he said we refund after the canc...

I Won INR Case, then Buyer Opens SNAD Claim and Mentions He Didn't Get the Item

So for the first time in my 21 years on ebay I got a INR claim (actually 2) a day apart. Both tracking numbers show the items as delivered. I mentioned to both buyers that once the item is scanned as "delivered" it is out of my hands and to check wit...

Buyer shipped item back before starting Ebay return

I sold this person an unused open box dashcam. Buyer requested return for reason "don't like it" comments "evening photos are not the norm." Now the customer has already shipped this item back to me without my permission or through the EBAY return sy...

Seller initiated return

I may want the buyer to return the item they bought they claim it's short i actually added 1 extra, also they claim it was damaged. each item is in it's own plastic package so i doubt that is true.I requested pictures and how many damaged No reply as...

bought my item while on vacation, held item now says item is defective and wants refund

only after close to two weeks buyer admits to being on vacation, only after scolding him did he say he wanted refund.

Open a Case

When a buyer opens a case with eBay and provides information to eBay as to why a full refund should be given after the return of an item, does eBay, in turn, forward a copy of that information to the seller? Or is the information the buyer provides f...

Do I have to accept this return? Can I protest it?

I just sold an "empty case" for a video game. And the buyer now wants to return it for this reason:Return ReasonChanged my mindCommentsNothing really wrong with the item just the old case is satisfactory enough to given as a gift. EB accepted and is ...

Resolved! Received a return after Ebay closed the case. What do I do?

Hi, I had a buyer purchase a dress on April 29th and it was delivered May 2nd. On May 31rst she requested a return which ebay automatically approved (I offer 30 day returns). The tracking says she shipped out the package on the evening on June 20th. ...

I’ve got ripped off

I’ve got one heckuva story to tell you, but I do not know how to insert a picture. If y’all could explain it to me now I’ll do it cause I got a picture of the back up when I’m saying

broken item

An item I sold was received broken. How do I get the insrace money

Buyer received refund from eBay, hasn't returned item

I sold a graded trading card to a buyer. It was inside a Arena Club graded sealed jewel caseand inside a padded envelope. A few days after delivery he immediately filed a claim with eBay saying that the item was not as described. He took some low qua...

Apple iPhone 8 64/128/256GB Unlocked/AT&T/Verizon - Space Gray Gold Silver A1863 Total: $133.74

Apple iPhone 8 64/128/256GB Unlocked/AT&T/Verizon - Space Gray Gold Silver A1863 Total: $133.74 Order Number: 11-11713-79966 But iPhone arrived today which was locked. I want to return and get refund. But I cannot talk to anyone. I am very upset. I b...

Ebay constantly screws sellers over...

I am more so here to vent. I am so angry right now. I had a brand new ebayer (0 feedback and new account) say he received an item damged in shipping. I was immediately apologetic and offered to help and then asked for pictures. He sent pictures and I...

approved money refund but my card card i use was canceled a week ago now i cannot receive refund

i order a shoe a month ago and i never receive the order so ebay resolved the problem and msg me that my refund is on 2 to 3 business day. but the problem is i don't know how to contact Ebay to tell them that my credit card i used was canceled a week...

Seller Provided Return Label

I purchased a clothing item that was the wrong size(twice). The Seller provided 2 return shipping labels. I put them in the outgoing bin inside my local post office on two separate dates and they seem to be lost after that point. The label has a PO b...