Returns
Discuss how to manage returns with fellow sellers
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Trying to return a purchase

I bought something by mistake. I tried to cancel the order but it had already shipped. The return was closed by the seller with a note saying to resubmit the return after the item is delivered. When I look at to return, it the bar shows the order is ...

Returns and how to react as a seller

I recently sold a P J set Life is Good and I listed for a fair price. Halloween item. The Pajama set was bid up to $46.00 and now the buyer has just received it and started a return and the reason for returning is the size. The xl is too small for he...

web wont let me

I can't refund It gives me an error message. Says it's on their,[eBay] end and try again I have been trying for 12 hours

User avatar by Explorer
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Resolved! Closed Return by accident how to get ebay to assist

Who knew the returns were one and done? I didn't so I closed my return claim thinking I could just start a new one once I received the item and was ready to return it. Well, that isn't possible. I have left several messages (5 to be exact) for the se...

Return/Refund

I purchased a book SAVE AMERICA by donald Trump from Tharie Enterprises. Please send me information regarding how to return ad receive refund.

How do they send the refund?

eBay found that I was owed money and I am being sent a refund for an item that was never received. However the card that I originally purchased the item on three months ago has since been closed by me. How will eBay then refund my money? I don't know...

User avatar by Enthusiast
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no return my money

hello I made three different orders from the same company called sobedigital which were returned in the same box as they arrived, unopened. Only that it was returned with a single label, I understand that they were supposed to be returned with all th...

Return an item I bought as a guest

I need to return an item for a refund. I bought it as a guest instead of on my account. I have tried about everything on here to contact eBay or the seller and not having any luck. eBay sends me a email which is supposed to have an attachment but it ...

Resolved! Buyer: can I use my own shipping label instead of ebay's for a return, would I still be charged?

I need to return a couple of books (which weigh a litle over 1 pound together), and and since the policy is that the buyer pays the return postage. So I downloaded the shipping label and looked at it. It turns out it is Prioirty Mail. Does it means I...

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