Returns

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Contact Seller

I can't contact seller with the information provided. I purchased an item was sent a link to get return details but it didn't work. I purchased as a guess and my order number and as ID number. I have until August 12 to return. Can anyone help me

cancelled order refunds

instead of refunding me for a cancelled order eBay charged me again, how to reach someone for correction

Not getting refund.

Hello. So as always with this seller we waited 2-3 months to send items. Now we agreed that items will be send after 22.07. ( chated with him on 11.07). Since then no answer from him. First i ask ebay to try to resolve and that i want items to be sen...

Deduct extra percentage for return

I am wondering what reasons can sellers have to deduct an extra percentage to the buyers refund. I sent a 14k jewerly set to buyer and they needed to sign for it. Post office attempted 2 times and then left a note. The buyer asked for a refund and sa...

Sorry bought wrong item for microwave door latch

Microwave door latch. Bought the wrong one. Kindly wants to returnOrder # 18-11885-71278

Reported a Seller selling illegal fake phones with specs contrary to listing

I recently reported an item and a seller since he was selling fake phones. For example, the listing claimed things like 108MP camera, Samsung S21, and android 12 but when I got the phone, it was an Indonesian 29.99 cheap phone with 5MP camera running...

return item wrong and replaced

I sent the wrong item to a buyer. I sent a return label and mailed the correct item. How do I tell eBay that I don't want to refund the item that was returned as it was an exchange. Thanks for your help. Pam

Ebay is refusing to refund me the sales tax on an item that was returned.

I have been a customer for 20 years on Ebay.I returned an item in which the seller refunded me the amount due. When I noticed that I was not refunded for the sales tax, the seller told me that Ebay collected the sales tax and I need to request that f...

Buyer claims empty box was shipped to him, how do we resolve?

Has anyone else had an issue with boxes being delivered empty claims and you know good and well you sent the package with the item very well shipped to the buyer. Buyer stated it was poorly shipped and no golf club was there. We took extra care to sh...

hi, Please help me korean, I got an unfair return thing from eBay as a seller

I'm a Korean and top seller of ebay(100% possitive). I've sold more than 500 genuine Pokemon cards and no claims have been made. But recently, things happened. The item was 400$ and non-returnable , after he got the package he claimed my card was a P...

Anyone else have empty box claims when you shipped out the item?

Returning multiple items from the same seller

I want to return all 4 sets of PJ's to the same seller in one package (the same way they were shipped to me).All 4 different sizes have the exact same order number. I can only select one at a time (is there a different way to select?) It wants to cha...