Returns
Discuss how to manage returns with fellow sellers
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Deep Dew Dew

I have sold a small amount of items recently, making between $0.30 and $3.00 each. Then I sold one for over $50. The problem I have is that the Buyer wants a refund. I don't have near enough money to refund and pay for shipping it back to myself. Wha...

defective product

Please help me. I bought a product listed as new. When it arrived it had obviously been out of original packaging but repacked. It was dirty and dusty, even had a red mark that may be nail polish. Giving the seller the benefit of the doubt I plugged ...

User avatar by Explorer
  • 184 Views
  • 2 replies
  • 0 helpful

return

Started return seller des not give return label need e b ay to step in need phone number

Fake item, returned, address not recognised, being re-returned

Hello, how do I escalate a case with ebay? A seller has been selling fake copyrighted items, who has been called out a number of times on this. I have returned the item, and can see it is being redelivered to me as the return address doesn't exist. T...

User avatar by Pathfinder
  • 277 Views
  • 13 replies
  • 0 helpful

We're is my money

A seller cancelled my order and I have been waiting for a month for my money and no one is answering my emails. Who do I contact

Return / Refund

I requested a refund for an item I never received. Since the seller hadn't returned any of my requests, I contacted Ebay. I received notification that they would refund my money. My question, it says they would refund it the same way it was paid, we ...

Item not as described

I purchased a car part from a foreign seller. I put in the make and model of my vehicle to insure I had the correct part. I recieved the part and it is not the correct part. I requested a return. He is demanding me to pay shipping because it is says ...

How does does anyone even get ebay to "step in"

I bought an item. It was stated it would fit on a John Deere 445 tractor. It did not. Tried to start a return. Seller says tough, I will give you $40 back if you drill holes it it to make it fit. I don't have industrial drill press to make holes in 1...

User avatar by Explorer
  • 205 Views
  • 2 replies
  • 0 helpful

Returns for a Guest purchase

I purchased an item as a guest instead of using my account. Big mistake. Now I cant start a return because it isn't in my history. HELP!

Recieving returns of items I did not sell

I have received 2 returns in the past 2 weeks of items I did not sell. The return label was generated by eBay and has my address. I opened the first package and looked up the buyer and seller and notified them, then returned the item to the buyer at ...

User avatar by Explorer
  • 219 Views
  • 1 replies
  • 1 helpful

refund is not entire amount paid

Hi anyone know please explain:I purchase item but received in different size(not my fault order), and I had return. I paid total $14.89 now the refund just $11.67 lost $3.32 for item was incorrect?thank you for your explain.

User avatar by Adventurer
  • 209 Views
  • 1 replies
  • 0 helpful

sign petition to prohibit using mail forwarders on ebay

i have international buyer in Georgia who did not disclose using mail forwarder in New Castle, De. I described in many posts danger for sellers of using mail forwarders. I understand for residents of Georgia (foreign country) the only way to purchase...

User avatar by Adventurer
  • 1490 Views
  • 52 replies
  • 1 helpful
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