Returns

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Return after 30 days.

I offer free returns within 30 days. I just had a customer ask for a return for an item that was purchased on Aug 27th, we are now well past the 30 day window. What is my obligation in a situation like this? What should I do, if anything?

Wheel Hub

Order number# 05-12124-03140 Item ID # 155844410631

i need to return merchandise

How I return

My items were declared 'replicas' and destroyed

I posted a Rolex watch for sale that included the inner & outer boxes and other Rolex documents. It sold and the package went into the eBay Authorization process. The watch passed, but the boxes and documents were deemed 'replicas' and did not pass. ...

Should Have Been A Return

I had a customer buy a button down shirt. The listing had a photograph of the size, the size was listed in the title and the description. The buyer didnt contact me or even request a return. He went straight to feed back and left a negative comment s...

Ebay international proxy mixed up my packages

So I sent two packages to the same address in Illinois that were clearly being forwarded internationally by some kind of proxy seller. They mixed up the packages. I asked the buyers to return to me so I could fix it. The first one was returned to me ...

Concerns about a return; difficult seller.

I bought a mouse, but the box it was shipped in was crushed along with the mouse's box. I opened a return, but the seller is giving me a hard time and does not want to refund.Also, when I uploaded photos, I only took pictures of the shipping box, I a...

Issue with buyer return

I sold some stuff, buyer asked for a return. I accepted the return, and he got all his money back. I paid for a shipping label for returns, and now he won’t return my items and is now selling them on his page. What can I do?

I receive the matcha green tea I ordered from Tea Zone Powder Mix seller. I want to return the item.

My computer device is out of order. I am not able to up-load the photo of the item to complete the return process. Please allow me to skip the photo up-load so I can proceed to complete the return process.

One Return Label for Multiple Items

I had an item listed with a quantity of 2. Items are very large and buyer purchased both I had listed. Items were too large to ship together, so I shipped them separately. Buyer changed their mind after receiving the items and opened a return. I appr...

European buyer

I sell stamps on ebay and a buyer in Hungary bought a stamp from me. I sent the item with the prepaid Ebay bar coded label. It got declined when it got to customs. The envelope returned to me unopened with the same type of barcoded label.My question ...

Getting refund for counterfeit item after 30 days?

I have bought a jacket from eBay and found out that this jacket is a counterfeit item after 2 years. I contacted the seller and he is not responding. I contacted eBay customer service and they said they can't do anything about this. I have clear evid...

seller will not refund my money after return

I purchased 4 motors for my sons wheelchair but it was not the right motors. Business was very helpful with communicating and working with me to get the right motors but found they could not provide it so they stated I would be refunded. Items were r...

eBAY WONT REFUND WRON SIZE JACKET PRICE

TECHNICALLY EBAY IS COVERING A CHINESE VENDOR WHO SOLD ME THE WRONG PRODUCT AND THAT VENDOR WILL NOT PAY FOR THE RETURN SHIPPING WITH A PREPAID RETURN SHIPPING LABEL. I TRUSTED THE CHINESE VENDOR TO SHIP THE RIGHT SIZE 3XL JACKET AND I RECIEVED A MED...

Who is responsible for original shipping if a clothing item doesn't fit?

I sold a very nice shirt a couple of weeks ago. The buyer is returning it because it didn't fit. When I list clothing, I include not only the price but also a close-up photo of the tag showing the size and other information. I also give measurements ...