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So the seller sent me the wrong item a cheaper version of what I originally purchased, I did not know what to do because they were not responding to emails at the time so I opened a eBay Money Back Guarantee case for this item or Did not receive item...
Needing to return an item to you guys
Hello,i ordered a laptop on ebay and found out i received not the same model as i ordered and immediatelly requested a return,the seller accepted it,now i see it was delivered. Your returned item has been delivered to the seller's address. The seller...
Trying to initiate a return of a defective item I purchased as a guest but EBAY says they don't have any record of my purchase. I have Order confirmation email, the order number, the item number but their automated ASSistant still says there is no re...
Say I win an item in an auction. Seller charges a very high shipping amount compared to weight of the item. Say the item won't work when I receive it, but seller doesn't accept returns and won't cooperate and Ebay has to step in under it guarantee. W...
I recently started offering free returns. Where can I see a list of itemized charges for shipping labels sent to buyers for their returns? I need those amounts for bookkeeping. Thanks!
I purchased an item that arrived damaged inside because of the seller, it looked fine on the outside Anyway, the refund was processed but no messages about how to return this. It has been a few days already. Is there a way to get a label? I have look...
Started last month for us and has happened four times now. Here's the scenario:Each instance is a different eBay ID with a low 0 or 1 ratingBuyer account name and ship to name is completely different in every IDReceives item and opens an "Item not de...
1. The buyer informed the seller of the defect. (I'm buyer.) 2. The seller said 'okay' and told me to wait. 3. The seller has no answer. 4. I've been waiting.I opened a return request after 30 days. 5. It's been two weeks, and the seller hasn't answe...
i know how to load a photo if i am listing a new item but how do i do it when i have to download a photo to show the seller proof of their mistake
Recently a customer returned an item with total cost of less than $20. Somehow they returned it with Priority Mail which might have cost $20. This is a stupid decision no matter who paid the return postage! How can I find out who paid it. Buyer's ret...
Who is in the wrong here? Sold a stereo receiver and the buyer had issues and wanted to send it back. I am more than happy to refund the item once received back and able to inspect it. However, Ebay printed a return label with the wrong return addres...
Good Day Fellow Sellers,I couple of topics are hurting my back end. The Money Back Guarantee and the subjective subject of "Excellent" condition. My first thought on Ebay's Money Back Guarantee is that it by default makes the Seller's statement that ...
Cancel ID:Cancel ID: 53776068105377606810SummarySummaryOrder numberOrder number08-12172-6191208-12172-61912Order totalOrder total$154.99$154.99Date purchasedDate purchasedOct 9, 2024Oct 9, 2024
Welcome to the Returns board! Here you can discuss returns with other members.
Returns related questions? Whether you're a buyer or a seller, check here to get started:
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