Returns
Discuss how to manage returns with fellow sellers
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Resolved! You can't start a return for this item You have already opened an eBay Money Back Guarantee case....

So the seller sent me the wrong item a cheaper version of what I originally purchased, I did not know what to do because they were not responding to emails at the time so I opened a eBay Money Back Guarantee case for this item or Did not receive item...

Seller trying to return an item I returned to him?

Hello,i ordered a laptop on ebay and found out i received not the same model as i ordered and immediatelly requested a return,the seller accepted it,now i see it was delivered. Your returned item has been delivered to the seller's address. The seller...

User avatar by Adventurer
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EBAY doesn't have my purchase records

Trying to initiate a return of a defective item I purchased as a guest but EBAY says they don't have any record of my purchase. I have Order confirmation email, the order number, the item number but their automated ASSistant still says there is no re...

User avatar by Explorer
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I got a refund for an item that was faulty and not as described but no return message or info

I purchased an item that arrived damaged inside because of the seller, it looked fine on the outside Anyway, the refund was processed but no messages about how to return this. It has been a few days already. Is there a way to get a label? I have look...

User avatar by Not applicable
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New or old scam technique? Buyer uploads a photo of different item and returns a piece of paper.

Started last month for us and has happened four times now. Here's the scenario:Each instance is a different eBay ID with a low 0 or 1 ratingBuyer account name and ship to name is completely different in every IDReceives item and opens an "Item not de...

seller not responding to return requests

1. The buyer informed the seller of the defect. (I'm buyer.) 2. The seller said 'okay' and told me to wait. 3. The seller has no answer. 4. I've been waiting.I opened a return request after 30 days. 5. It's been two weeks, and the seller hasn't answe...

User avatar by Adventurer
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  • 1 replies
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Resolved! How do I find out whether I paid return shipping or otherwise?

Recently a customer returned an item with total cost of less than $20. Somehow they returned it with Priority Mail which might have cost $20. This is a stupid decision no matter who paid the return postage! How can I find out who paid it. Buyer's ret...

Buyer Returned Item, but Sent Item to wrong address.

Who is in the wrong here? Sold a stereo receiver and the buyer had issues and wanted to send it back. I am more than happy to refund the item once received back and able to inspect it. However, Ebay printed a return label with the wrong return addres...

Resolved! Ebay's Money Back Guarantee

Good Day Fellow Sellers,I couple of topics are hurting my back end. The Money Back Guarantee and the subjective subject of "Excellent" condition. My first thought on Ebay's Money Back Guarantee is that it by default makes the Seller's statement that ...

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