Returns

Forum Posts

Sorted by:

received refund for item but no notice of shipping label for return

My son bought a battery for his DS and it didn't work. He requested a refund and received it right away. He doesn't know what to do next or if he needs to send the item back. It was only about $5.00 battery. I can't image that the seller wants it bac...

Do I have to call to close a return?

I had a buyer open a return saying item not as described. No big deal I accepted it and sent a return label immediately. It has now been 3 weeks and buyer has not returned the item and hasn’t responded to a message. I thought by now it would automati...

Buyer Claims damaged during transit

Buyer claims trading card was damaged in transit providing pictures off the bat. This was shipped with the eBay program under 20. What would be the best approach for the buyer as it was clearly damaged during the shipment process on behalf of usps?

Resolved! used return label provided by ebay and they closed case saying I didnt provide tracking info .?.?

bought used item, item came with multiple parts missing that were shown in pictures. asked for return seller ignored. filed case and seller ignored. ebay provided return shipping label after deciding case in my favor. I shipped item back and the item...

Partial Refund Not Recieved--Is Seller dragging his feet?

I purchased an item from the seller that was found defective. The seller asked me to initiate the return through Ebay, which I did. Then he offered that he would end up paying $$$ for shipping. He asked if he just give me a partial refund. I agreed f...

Ebay Returns Ebay Holds sellers Hostage

been selling on ebay for over 18 Years..But the return process is ridiculousIt is so one sided.. it is tough to wake up each day and say that I want to stay with ebay any longerCustomer service is a big jokeI feel like you get someone reading off a s...

Buyer Wants Refund For Item He Hasn't Even Received Yet

Buyer purchased one of my Robocop movie prop replica sets- some paper wanted posters of characters from the movie & IDs. Everyone else who has bought them had loved them. So I get a return request- REASON:Just didnt like it COMMENT:Just not happy wit...

I requested a refund, but was ignored.

I purchased an item at auction for about half what it was averaging on buy it now listings. The seller relisted the item, and talked me in circles about when he was going to ship, he did this for days. I requested a refund, and he stopped responding ...

Seller will not issue refund. I sent item back I know they have it but wont issue my refund.

I have a problem with a seller. I purchased what was listed as a 700 ctk casio. I had placed the order, and the next day notice that the the item wasn't what was listed on the box. I contacted the seller, and let them know about the mistake. I told t...

usps return damaged claim

hi. can anyone help me with what to do? i had a return the guy said item was not as described. item value is $850. i accepted the return and item was insured with usps. item was totally damaged when it arrived. i opened up a claim and soon after rece...

jose capetilo

I did not receive an item that they offered me to deliver a maximum of August 3. I want to request my refund, but this purchase does not appear on the portal, and I cannot find any email or telephone number to communicate with me.Resumen del pedido

Thanks eBay

I want to thanks eBay customer service for the rapid action and resolving my issue with a bad seller. I know most of the people here have come to an issue with a sellers, I thought the I was going to lose my money but eBay was there to pull me out. W...

Am I getting a full refund from eBay, or is the seller refunding me after shipping?

eBay decided my case, and told me to ship the item back for a refund with the shipping label they provided. Me and the seller never came to a firm refund price. I just have a range of 15% to 50% depending on the condition of the item. Is this eBay re...

Polling for information re a particular scenario in reference to a return.

Hello all, I'll keep it brief as I don't want to type scads and scads of tl;dr. In a nutshell, I sold a customer a rare 45rpm vinyl record with the following caveats: 'extremely dirty, many scuffs and scratches'. I also placed a grade upon this recor...

Refund or not to Refund? Addressee Unknown

New eBayer purchased an item on 8/15, it was delivered and then it was returned as “Addressee Unknown” per the USPS tracking details (yet it has an insufficient address on the USPS return sticky label). In the past, I’d normally just refund the buyer...