Returns

Forum Posts

Sorted by:

Refund not issued after dispute

Does anyone know how to get around problem where EBAY states refund issued after a dispute opened but the refund has not been issued, because the purchase is over 90 days old the system will not allow me to raise any other case

Resolved! Cant return item wont allow photo

I am trying to make a return for an item that I received (wrong item sent). Ebay asks me to upload a picture, but it won't accept any photo I upload. There's a 5mb size limit, all my photos are under 5mb. I've tried exporting a photo from photoshop i...

Returning a dvd

Hi, I recently bought a dvd from someone on ebay. The item was listed as new, but when I received the item, it was scratched on one side when I opened it. However, when I tried it in my player, it wouldn't play. It was a two-sided disc and neither si...

Override "buyer paid" shipping

I sent a hand vacuum which the buyer received and said there was something with it not quite working as expected. On the listing the buyer paid for the original shipping, and I also had the listing set for "buyer pays for returns". Since I have reaso...

eBay USPS shipping label not enough

Can someone please help. I made the mistake of purchasing the wrong bumper for my truck. I am paying for shipping back to the seller because it was my mistake. I printed out the USPS label and took it to ship it however USPS said that the package is ...

Partial refund or no refund

I have a buyer who purchased a seasonal item on 11/17/24 Today, on 12/29/24, she requested a refund stating "I just didn't like it" as the reason for return. This timeframe is obviously outside my 30-day return policy. I am willing to offer a partial...

Returns: UPS Golf club

Hi I shipped a golf club UPS Postal service. It is being returned. However, I am only given the options of USPS or Fedex return labels. Does anyone know why that it is?

Seller not want to pay postage not as described

He only offered to pay a partial of it because in his country it cost 20 euro, and in mine its like 70, He say sorry i wont pay more then that, International purchase I press eBay step in,i am at case hold for 5 days i am at 5th day in 10 hoursSeller...

Case pending

Hey everyone, I had bought a gtx 1660ti and got scammed and got sent fabric or wool i dont really know the name and i opened a return then the seller opened a case and they said to wait till 27 december and its today and case says still pending and i...

Item was not delivered, eBay refuses to refund?

I purchased a Palit ProGaming RTX 4080 from a seller on eBay, and against my better judgement, I didn’t review their account very well before checking out. They had one other item sold, one review for an electronic book, and were outside of the US. I...

Refund

I have recently sold a item to a buyer and then they requested a refund due to missing parts, I accepted the refund (Dec 5) and bought the label however the item has not yet been shipped, I have message the buyer and no reply yet.

Resolved! Return System

I am a seller of a laptop. I speak English. Yesterday, the buyer who bought that laptop on December 12 asked for a return. He speaks Spanish. Thank God for Google Translate. He said that it doesn't match the description or photos. I said I described ...

Resolved! EBAY IS GETTING WORST!!

I just don’t understand why eBay can’t provide proper support like other websites. Think about the number of people buying and selling there every day—it must be among the top 10 e-commerce platforms. They take a significant chunk of every sale as fe...

Seller didn't send a return label but said they did

I have opened a return case for a counterfit item (Samsung Buds 3 Pro which are clearly counterfit). The seller has accepted the return and the case now says "The seller let us know that they sent a return label. If you haven't received it by now, co...

Local pickup return

I sold a large item via local pick up only it’s more than 5 feet long and weighs 40+ pounds. The buyer has chosen to return it which I have no issue with but they have told me they have a return shipping label generated by eBay. Since my address is o...