Returns

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How to Reopen Closed Return

I purchased a new item that clearly was not new when I received it. I started a return but then I was asked to pay return shipping which I did not feel I should have to pay. So I closed the return thinking I would contact Ebay for help. Now I know th...

if seller sells FAKE products am I obligated to return them in order to receive a refund

Seller is listing products with SAMSUNG branding on it, but item is FAKE and not made by SAMSUNG. I purchased a pair of Buds-Live wireless ear buds from seller who listed item as 'SAMSUNG'. Under the description it stated that the manufacturer was in...

shipping return fees and shipping fees when item is bought

i bought a pair of north face pants that were $79 and about $10 shipping all total about $83. I got them and they were too short for my liking. I knew i had to pay the return fee of $6.50. But when i recieved my return credit it was only for $66. WTH...

I want to return these items. The tonneau cover and the rear bumper

The reason I want to return those items: 1) the tonneau cover come with a damage and it's also too big! My bed lenght is 5.5fit,however, the tonneau they shipped to me lenght is: 8fit! 2) The rear bumper of my 2008 Toyota Tundra fit 75 inches however...

Seller provided return shipping label - No Tracking Number included

Hi eBay Community, I recently received a defective item from a seller. I initiated the return through eBay, and the seller accepted it. I'm facing an issue with the return process. The seller provided a pre-paid return label, but it lacks a tracking ...

scalper overall terrible seller who abuses ebay and manage to stay at 100% fake reputation

This scalper, every time he gets a bad review, responds with a comment and make it neutral. Therefore, 100% fake reputation. He tries to get paid outside ebay and send you a Google Drive link to a text file with his email inside. His about page also ...

Attempting to contact seller Mollydrop00

I have attempted to contact the seller via the eBay app, and initiating a return. No response. I spoke to someone at eBay today and also got no help other than to recommend that I try to reach out to the seller through this platform. The shoes I rece...

Returned item not received as seller.

i need some information, A customer ordered two items, and he returned and asked for refund, and he sent with royalmail uk and it arrived in my country but don't know where it is, upon searching it shows the courier company is not available here from...

Asked to close Return so Seller can refund me

This doesn't make sense to me. Seller is asking me to close refund so that they can refund me and have it not effect their shop negatively. I don't have a shipping label and I asked for one. This is the response I got. "I will definitely send this to...

Threatening texts after return request is opened

So long story short - I ordered an iPad Air from a eBay seller which was supposed to be in a "brand new sealed box". When I received the package it was nothing like the listing description and even a different model of iPad. So I opened a return requ...

Is there a way to reopen a case?

Hi. I purchased two 1940s EXIT signs and one of them arrived broken on October 30th. I messaged the seller right away with pictures that have a time and date stamp on them and the seller immediatly responded back and asked if I thought a 50% partial ...

Buyer Gave False INAD-Top Rated Seller (1st INAD)

I have been selling on ebay for a little less than a year. I went full time only a few months back & quickly made Top Rated Seller shortly after. A couple weeks ago I sold some Assorted Color Heart-shaped Sunglasses 10 Pair Each Box Dead Stock(Which ...

Seller provided return Label addressed to me.

Seller sold me a counterfeit watch, but agreed to accept the return for a refund. When I printed the return label, I noticed that it was addressed back to me. I asked the seller to fix it, and they said they did and provided a tracking number, but th...

My negative review for seller isn't showing up

I had one hell of a time trying to cancel an order with a seller who neglected my request to cancel an order - in fact, they went dark. I left a negative but truthful review of my experience and eBay never published my review - leading me to believe ...

Tricky situation

Bought a pair of tyres, took them to a professional tyre fitter. As soon as they were inflated we discovered leaks on the sidewalls of both tyres. As standard practice for safety reasons tyre fitters deem sidewall punctures no repairable. So the tyre...