Returns

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Buyer opened a return and received a DVD instead of the coat I sent

This is a crazy one. Buyer opened a item not received claim and sent me a photo of a DVD she received in a polymailer with my 3 pound ground advantage label attached. I sent out the coat she purchased in a ebay labeled box with the label attached. I ...

returns

I have found out after a few transactions with eBay that NOBODY SHOULD BUY ANYTHING FROM A SELLER THAT DICTATES THAT BUYER PAYS FOR RETURN SHIPPING----IT'S A SCAM & THEY KNOW THEY'RE HOME FREE FROM TAKING RESPONSIBILITY FOR PRODUCT---THEY KNOW THEY'R...

Do we return the shipping fee when the client paid and selected the service that damaged the goods?

Unfortunately I had a client buy a mirror which I sent by FedEx through ebay (client made choice of service and paid for shipping). I have never processed a refund before and I have tried looking at the information available which doesn't make much s...

Retracting Positive Feedback

Ebay sent me an email requesting I provide feedback on a particular item. However, when it directed me to the website for my phone it directed me to a different item. Therefore, I mistakenly left positive feedback that I did not mean to. The seller a...

Resolved! Can't Process Return

I am attempting to return an item now.I have typed in the "Add Details" box and added photos.The "Confirm Return" button is blue but when I click it, nothing happens.This is extremely frustrating. My connection is not the issue. If eBay servers are h...

Solution to deal with false Ebay returns cases

Since we no longer have the Ebay Suggestion Box, I'm hoping someone at Ebay comes across this post.Any seller knows how easy it is for a buyer to open a false, illegitimate Return Request. It's a quick and easy thing to do. At this point I believe Eb...

False claim for “damaged item” that isn’t damaged

Basically buyer is claiming the item is damaged and opened a false claim. Which it is for a PlayStation 5. Said PlayStation 5 box was beat up and damaged. I asked him if he’s tried to actually make sure it works or not and says he hasn’t opened it ye...

seller not refunding me but cant ask ebay to step in!

im kinda new to this and dont really use ebay that much. I recieved a faulty item from a seller and he asked me to return it which I did.. now im finding out that i had to open a returns request when all i did was just box it back up and post it back...

Refund

I was received my order but order is damaged now I want to return and refund me my money.

Buyer Requesting Return

I sold a brand new pair of $175 men's ECCO shoes for $35. After Ebay's fees, I made about $5 for packing up the shoes and going to the post office. The ad read no returns. The buyer states that the shoes are blue and not black and wants to return the...

ford ranger led backup lamps

i recieved my back up led bulba and started to install only 1 bulb worked i now have 3 dead led and and 2 different lamps what do i do with the 3 dead bulbs

I am UNHAPPY that I can't leave feedback on orders that I was forced to return. This is BAD!

I am UNHAPPY that I can't leave feedback on orders that I was forced to return. This is BAD!The order was for eBay Motors where part FIT is guaranteed; GREAT but I want the right part the first time!I recently ordered a tail light for a 2105 Accord L...

Urenal collection

Return and refund items to eBay fast and easy way send me a label refund at my address or email address thank you

Return issue

I got an item but it arrived broken, the man said he will send me a new one for free but since eBay dosent detect that as a valid return reason, he needs me to cancel it and he will send me a new one, is that possible

International return item case.

Hello,I'm in the process of the item return. But... Item was ordered in USA.Then it was sent to Ukraine (via an additional delivery service).I started return item case (since it arrived in non-working condition, the seller confirmed the return).Selle...