Returns

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seller calling me

I ordered three items and received one incorrect item in their place. I messaged the seller, as when I went to begin a return I could only chose one item to return instead of all three, and explained my problem. The seller called me and I missed it, ...

Trying To Return Item to China - No Tracking Available?

I bought an item from China for a little over $100. It doesn't work right (GPS not working on cell phone). After going around with the seller, they finally agreed to a return. International shipping to China is very high, and the cheapest rate I foun...

Return Label Has Vanished From See Return Details

A seller has accepted my return of an item, and sent me a return shipping label. Before bed last night I read the message which included the shipping labels as an attachment. I opened the message again today with the intention of printing the labels,...

Got a return request, buyer won't respond to my inquiries

I sold an item last week. When I shipped it, it was in perfect shape, packed really secure. Shipping took a little longer, because it sat in a USPS location for 48 hours for some unknown reason. When it did arrive, I got a return request, saying it w...

Dispute a review?

How do I dispute a customers review? The description clearly said that the watch did not have a battery and would need to have a battery installed and yet the reviewer is complaining because the watch arrived without a battery(?)

I sold a beige hat, but buyer says is gray and wants to return it

I sold a beige hat, described as beige and pictures show is beigebut buyer says is gray and opens a return requestsaying I sent the wrong item, and wants the gray hat even though I explained that that the hat in the listing is described as beige and ...

received counterfeit us silver eagle coins

hi there yesterday I received silver eagle us coins from 3 different sellers so far, they all have been counterfeit. I have reported this item with ebay... My problem is when I try to contact the seller for return when I input all the information.......

Returns

Hello Ebay community. I am seller with 9 years on Ebay. Last 2 months was horrible for me return after return. Did you expirence anything like that or it is just me

Return not showing up on apl

Hi I recently returned an item, I scanned the label at usps and sent it on saturday. The item has been delivered as shown by the tracking number in the receipt I got. However on the app and my account it still shows as awaiting for the package on my ...

An idea whose time has come?

A brief almost throwaway posting in today’s newspaper mentioned that some very prominent retailers who previously offered free returns on items bought online are now charging return fees. Not a “restocking” fee which is usually a percentage of the sa...

ShipCover and Refunds

Greetings! I have just received a request for refund for an item and have until the 1st to resolve it. The item was damaged in transit and I had ShipCover insurance on the package but unable to make a claim until the 3rd. How do I proceed? I’ve spoke...

Return Shipping Reimbursement from International Seller

Hi everyone. I recently purchased an item from an international seller. The item did not match the item description so I requested a return which was fortunately approved. The seller was unable to send me a return shipping label because it is an inte...

Seller CLOSED Return as Soon As I Sent the Request.

I bought a pair of shoes that were too small. I put in for a return. I immediatley received a message that the return was CLOSED!Then I saw the seller had a message that they would be away until the first week of November.So I waited until their retu...