Returns

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Resolved! I need clarification on how a buyer creates a return where they pay return shipping costs.

A buyer misordered a part. I sent the part that was ordered. The buyer contacted me saying he ordered the wrong part. I am accepting a return but want the buyer to pay for return shipping. When a buyer creates a return they are asked to choose a reas...

Refund customer before receiving funds?

My account is a new one. Made a sale and customer sent it back for a return.eBay says to refund by May 17 but eBay is holding my funds until May 21. How can this be. Shouldn't eBay just refund the customer the money since I never had custody of the m...

Ebay International Standard Delivery - Return Requested for Damaged Item

I sold a music box on Ebay to a buyer in Great Britain. Shipping was done via Ebay's International Standard Delivery. Delivery occurred yesterday. She left great FB. She contacted me later in the day and told me that music box does not work. I was co...

Buyer sending item back after case closed

Hello, I sold a rather high value at the end of March. The item was received by the buyer on April 5th. The next day, I receive a video and pictures claiming that two of the items included in the package were missing and that the box appears to have ...

Return Label

HI, I recently purchased an item from a seller who does not accept returns but she graciously agreed to accept it back. I assume I need to pay the return shipping. How do I proceed now? She is telling me to send it to her but I thought I needed a ret...

Trying to return a $404 Movado watch because it looks like a $40 watch and box is broken

Seller promised I can return an item and when I tried they ignored me for over 10 days and closed the return without contact me. On top of it, when I asked for ebay's help they told me it's between the seller and me. Very upset and never will use eba...

Return on Hold

i was told the returns of the products are on hold. Seller is getting eBay to make determination. I tried contacting customer support multiple time on the matter but i received no help. The seller at this point cant be trusted. he is asking me to do ...

Resolved! Buyer returning items while I am on vacation. What will happen?

Hello, I have a difficult buyer that purchased $2,500 in coins and waited until the 29th day to file a remorse return. Decided he didn't like them. That was this week. I am scheduled to be on vaca next week and won't return until the following Monday...

Resolved! "Deduction" option has gone on refund page for returns with buyer's remorse reasons

Hello,This issue has been bothering me since last month. I often receive return request with reason of "ordered by mistake", which falls under the category of buyer's remorse. Normally, there is an option [Deduction (edit)] under between Purchase Pri...

Trying to set up a claim w/ UPS on damaged items my buyer received

I am trying to set up a claim w/ UPS on an order that was received damaged. Signed in to UPS to set up a claim and they want me to giver them a "Upload Payment Document"? What is that?

Refund over 90 days period

I bought refurbished PC from a seller. It has had problem with blue screens since Jan. Tried to resolve the problem with the seller thinking it would be better. They stated that the RAM was the issued. Sent me new refurbished one, same problem, then ...

Resolved! How to get refund

Hello ebay commnunity, In early April I bought a figure for $800.However, the one I received was a different figure, so I asked for a return and refund.Then the seller called me a scam and refused to refund me.Later it turned into a case and I lost. ...

Refund on item that hasn't been returned yet.

Ebay just sent me a message to refund a buyer who lied about their return. I sent them a return label on April 19th. They didn't send it out until May 3rd. The tracking said it was accepted, but it has not left their post office. First and only scan ...

refusing to refund money

On April 9th, I placed an order for an item on Ebay. Item was cancelled immediately as i found one at a lower price. A few days later, i noticed that the cancellation was rejected. I sent the seller a direct email and asked that this be canceled. I w...

Returns Shipping Carrier

The return label I received from EBay states “Take your package to the shipping carrier location to drop off” and “To find your closest shipping carrier drop off location, please visit the shipping carrier’s webpage.” The issue is it doesn’t state an...