I purchased a ring from a seller on Jan. 3 and received it on Jan. 10. I had some problems with the ring and sent the seller a message with photos that showed the problem. It took a while to take care of it because she didn't see the message until I followed it up a week later. She asked for me to return the ring because her husband is her jeweler and they could fix it. I offered to pay for any repairs. She acknowledged receiving the returned ring on Feb 5 and said she would get it back to me ASAP. That was the last I heard from her. I tried resolve my problem through EBAY but they said they couldn't do anything because the window had closed on Feb 9. They sent the seller a message which went unanswered and I sent several messages that have still gone unanswered. No one from EBAY will talk to me and I am upset to be left so untaken care of. It dawned on me today that EBAY says the window closed on my return but I returned it to the seller and they acknowledged receiving it on Feb 4 days before the window closed. Does anyone know how to get EBAY to at least talk to me?
Also, I tried to leave a negative review but the order is not allowing it. This makes me very sad. The seller has only positive reviews and this transaction deserves a negative and other buyers should know about this seller.
Thank you,
Pagnu
