thanks again for offering to process a refund on the Cisco 8851 device. I tried to update the return reason as requested but the system does not permit edits (as I discovered). I closed the return with the purpose of re-submitting the return with an updated return reason however I soon discovered that eBay does not permit that process. I spoke with eBay Support and they advised me to connect back with you directly to coordinate the return & my shipping the device back (which I'll do FedEx).
Could you please confirm the shipping name & address I should use as well as the process for the refund of the purchase amount along with any next steps.
Thank you again for your understanding of the situation and for the extending the offer to process a return - all is immensely appreciated.
*** sent you a message about your return request:
Seller Message
Hello, you have opened a return for not matching the description. We do not have these listed as unlocked or modified. It is the original software. You would need to change it to use with different providers. As you can see we have sold over 75 of these with no issues. I would be happy to accommodate a return but would need you to request you to open the correct reason for return.
To reply now, see return details.
If you haven't agreed on a solution by Aug 27, 2024, you can ask us to step in and help. If you and your seller need more time to work things out, your request will stay open until Sep 25, 2024.
