Started a return

[rja3203]

I started a return.

I tried to mark the return as shipped with tracking details but the information will not save

[xadexane]

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@rja3203 wrote:

I started a return.

I tried to mark the return as shipped with tracking details but the information will not save 

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Try this, @rja3203: Add a digit zero in front of your tracking number.

So if for example the tracking number is 98765, type in 098765 instead. Did that work?

[rja3203]

Thanks for the reply….no the 0 didn’t work.

it just won’t save the info when I hit save

[ebooksdiva]

@rja3203 Did the seller issue you a return label? That may be why you can’t enter your own. Look in your eBay messages to be sure.

Sorry I meant to reply to the OP.