Returning item for refund

[doug-1346]

Need guidance... requested return from ebay. They approved and sent email stating I needed to return the item. After printing shipping label i tried to enter track # in system. Received message that # wasn't recognized. Asked for help from virtual assistant and was told I didn't need to return the item and refund was being processed.... help me understand... item was missing parts when i received it. 

[santamonicajeweler]

Seller does not want the item back because shipping is costing them too much, that's the message from virtual assistant 

Are you sure you received a label? You can always wait till the last day possible

[pjcdn2005]

You wouldn't have been able to print a label if a return wasn't required so its odd that they said that.   The way that I understand it, if the label is printed through ebay it isn't necessary to enter tracking, they will already have that information.

[mtgraves7984]

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@pjcdn2005 wrote:

You wouldn't have been able to print a label if a return wasn't required so its odd that they said that.   The way that I understand it, if the label is printed through ebay it isn't necessary to enter tracking, they will already have that information.

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@pjcdn2005 

This is how I understand it as well. And I suppose virtual assistant can be as wrong as phone-in C/S. Hmmm...

@doug-1346 

Since you have the label, go ahead and return it just to be safe. That's my kneejerk reaction, anyway.

[doug-1346]

Does anyone have an actual customer service number to call? I’d rather speak to someone telling me not to return it

[pjcdn2005]

No there isn't a specific number to call. You would have to click on help and contact at the top and go through the process to find a 'call me back' option.  Or you could contact cs on facebook or twitter by sending them a message on those sites.  I don't think they will  only work during business hours.

[kensgiftshop]

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@doug-1346 wrote:

Does anyone have an actual customer service number to call? I’d rather speak to someone telling me not to return it

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When you go to the return case, what does it say?

[mtgraves7984]

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@doug-1346 wrote:

Does anyone have an actual customer service number to call? I’d rather speak to someone telling me not to return it

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@doug-1346 

Well, that's probably what you'll get (someone telling you not to return it) if you call C/S. Then later, after the eBay-generated label doesn't get a return delivery scan... I fear the case will close and you'll get no refund. 😑

Out of curiosity, which do you want? A refund or the item you wanted to return in the first place? I'm confused...

[doug-1346]

I want to return it since it is missing the cleaning attachments ( carpet/upholstery cleaner), which the seller confirmed were in the box BEFORE I purchased. 

[ma-647837]

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@doug-1346 wrote:

They approved and sent email stating I needed to return the item.

After printing shipping label i tried to enter track # in system. Received message that # wasn't recognized. 

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If that page at eBay is still asking for a return tracking number @doug-1346 and you haven't received a refund yet

-- a refund will appear within 1 second next to your item, now at the bottom of your Purchases page --

add a digit zero before your tracking number, e.g. for 12345, upload 012345 instead.