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Returning / getting a refund after closing return request?

Hi all,

 

I brought 2 turntable a few weeks ago. I previously had audio problems with them. Tried to get a refund and return via messaging seller who refused, so I opened IND request.

 

Seller then contacted eBay,  but before the case ended I decided to close because I felt bad for the seller and thought maybe I could live with the fault (stupidly). 

Anyway now they have problem with electronics and there is a very bad burning smell and hot to touch / melted plastic. 

Anyway my question is how do I get a refund now? Will eBay still look at this if I contact them? I closed the return myself.

 

How on earth do I get my money back here? Seller described the items as “work perfectly” but I’ve had nothing but problems. 

Thanks in advance. 

Message 1 of 4
latest reply
3 REPLIES 3

Re: Returning / getting a refund after closing return request?

Sorry since you closed the case, there's nothing else you can do through Ebay.

If you paid through Pay Pal, open a case with them, but you'll have to pay return shipping.

Have a great day.
Message 2 of 4
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Re: Returning / getting a refund after closing return request?


@tranceenthusiast wrote:

 

 

How on earth do I get my money back here?


On ebay?

 

You don't.

 

The matter is closed here. 

Message 3 of 4
latest reply

Re: Returning / getting a refund after closing return request?

PayPal may refuse to open a dispute because you closed the Ebay case.

 

Best bet is a dispute with your credit card company. If you did not use a credit card, this is another action like the other mistakes you identified.

Message 4 of 4
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