Returned but not refunded

[themicroscopeshop]

I received an item that was described as being in refurbished condition, but had damage, dents, missing parts, and rust throughout. I contacted the seller and sent photos and they did not reply. I opened a return request and the seller approved it on 12/12. The return was delivered on 12/16. There was no response or refund from the seller and I escalated the case on 12/19. I've spoken with four representatives over the past week and each one says that the case was closed in my favor and a refund will be issued within 24-48hours, but the case remains 'pending' and I have not received a refund.

Has anyone else had this happen? How long does it normally take to receive a refund after escalation? Thanks in advance.  

[fbusoni]

@themicroscopeshop 

The delay you describe does not sound normal to me.

You might want to contact eBay for an update through one of the social media platforms.

I've used facebook/eBay on a few occasions and received expert assistance in very short order.

[themicroscopeshop]

Thanks. I'll give that a try.