evry1nositswindy • seller since 2013
albertabrightalberta
1 BEST ANSWER
Accepted Solutions
@*maranatha* wrote:
But the [in the Comments] underneath the return label option [the seller states that they] will not accept the return.
Something odd is going on. I was waiting till the 31st to ask for ebay intervention.
So the seller must have selected to accept the return yesterday closing the issue while at the same time notating that they wouldn't...
1. The return request was started on Tue, Dec 27.
2. Your seller has 3 business days Wed-Thu-Fri to resolve the request.
3. Otherwise, either party can come back to ask eBay to step in beginning Sat, Dec 31.
Rather than click to accept the return @*maranatha*
-- your seller was the first to click to ask eBay to step in, adding a comment to explain the issue.
A few seconds later, eBay escalated the request into a case, ruled in favor of the buyer, and issued a prepaid return label.
Now the buyer has 240 hours (10 calendar days, not the usual 15 business days) from the hour and minutes of the decision, to mail the return label. Then moments after tracking shows Delivered for the label, eBay will force a full refund of the $176, instead of the usual 2 business days for the seller to voluntarily refund.
He did accept the return. Now it is up to you to send it back.
@*maranatha* wrote:I requested a return and the seller said they would not accept. eBay said to wait until after the 31st to ask them to step in. When I went to the return status today, this is the screenshot.
The item is not a retail but rather an OEM product that cannot legally be sold independent of a server. How do I proceed now that it appears the seller falsely accepted a return and explained he won't.
The message doesn't looks like a NAD return request. It appears to be a remorse request.
What sas the reason you chose for the return that you no longer needed it or some other "remorse" reason? If that's the case, the seller is totally within his rights to decline the return request.
