Return cancelled case openned?

[*maranatha*]

I requested a return and the seller said they would not accept. eBay said to wait until after the 31st to ask them to step in. When I went to the return status today, this is the screenshot.

****

The item is not a retail but rather an OEM product that cannot legally be sold independent of a server. How do I proceed now that it appears the seller falsely accepted a return and explained he won't.

[an-36344 · Accepted solution]

---

@*maranatha* wrote:

But the [in the Comments] underneath the return label option [the seller states that they] will not accept the return.

Something odd is going on. I was waiting till the 31st to ask for ebay intervention.  

So the seller must have selected to accept the return yesterday closing the issue while at the same time notating that they wouldn't...

---

1. The return request was started on Tue, Dec 27.

2. Your seller has 3 business days Wed-Thu-Fri to resolve the request.

3. Otherwise, either party can come back to ask eBay to step in beginning Sat, Dec 31.

Rather than click to accept the return @*maranatha* 

-- your seller was the first to click to ask eBay to step in, adding a comment to explain the issue.

A few seconds later, eBay escalated the request into a case, ruled in favor of the buyer, and issued a prepaid return label.

Now the buyer has 240 hours (10 calendar days, not the usual 15 business days) from the hour and minutes of the decision, to mail the return label. Then moments after tracking shows Delivered for the label, eBay will force a full refund of the $176, instead of the usual 2 business days for the seller to voluntarily refund.

[mtgraves7984]

So the seller must have selected to accept the return yesterday closing the issue while at the same time notating that they wouldn't...

@*maranatha* 

Or eBay issued the return label without the seller's acceptance. Either way, press the big, blue button to have your return shipping label emailed to you now. Return the item and get your refund. Good luck.

[pjcdn2005]

I think that the seller escalated the claim which is why it says case open.  When a claim is escalated a case is opened and the return is closed.  What they wrote was to ebay explaining why wanted to refuse the return.  But since there is a print return label option showing, I am guessing that ebay ruled against the seller and is telling you to send it back.

You said specifically why you are returning it but ebay gives a list of reasons for you to pick when you open a return and you didn't say which reason you checked off.  If the reason is considered a buyer remorse reason and the seller has a no return policy, they can  deny the return. If the reason makes it a not as described return the seller can appeal to ebay so that they don't have to accept the return.  But its very rare in that situation that ebay agrees with the seller. So to me, it looks as if ebay has denied their apply and now it's time for you to send back the item.