Return and refund

[natme-47]

I bought a tankless water heater, I installed it now it doesn't does not operate as it should. It keeps stopping and show a default code of P-1 {low water flow}, the pump I use to supply water pumps 40 GPM and the manual that came with the heater states it will operate on a minimum of 5 GPM. I'm supplying 8 times that minimum and it still shuts down, which is very unhandy when I need hot water. Now I can't contact anyone at Ebay how do I get someone or something to set up a return, or do I have to wait and take it up with my credit card people.

[kensgiftshop]

If you've had it less then 30 days, go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.

[house*of*paws]

Hi @natme-47 

It appears that you purchased the heater on November 10th ... so you are well within the time limit for getting a refund.  The seller offers 30-day free returns, so you should have no difficulty at all if you follow these instructions:

• File a 'return request' from your Purchase History ... choosing 'Doesn't match description or photos' as the reason for the request.
• If the seller fails to provide either a prepaid shipping label OR a full refund within 3 business days ... then go back to your open request and ask eBay to step in.  eBay will handle the rest.