Refunds?

[relj3859-l5olsj9j]

Hi, so I sold a pc component that was removed from a good working computer(my own) and itself was working but the buyer states it wasn’t working and that it was bent. I took pictures of it before I packaged it and those are the pictures I posted on the items description. Ebay has sided with the buyer and has started the return process and will issue a refund. However I have already used the money from that item and have the money from another sale on hold. I don’t have any money in my bank account and whatever I do is for us to eat and pay bills like I did with the money from the bad sale. How can I prevent ebay from taking money from my account if its the only account I have? I’m in a bad financial situation and now something like this is just the last nail on the coffin. Do sellers have any kind of protection from this? Without us the sellers ebay wouldnt be around. Closing the account is an option I would consider but since I now owe ebay I can’t seem to do that. This is very disappointing and feel that ebay is the scammer here not the buyer.

[donsdetour]

Item not as described is what they are claiming:

Your choice is to return for refund.

Or refund with out return...

Your choice.

[kensgiftshop]

@relj3859-l5olsj9j 

Sorry, not much you can do but come up with the money.

When you sell on Ebay, it's a good idea to hang on to the money for a little while for occasions like this.

[duncanvr]

Don't sell PC components I have read countless times the exact same thing happening to other sellers. Sell things that are less likely to attract scammers. I always recommend not selling high priced items either. The money is never really yours for a certain time frame at least 30 days because buyer can do a charge back if ebay doesn't side with them on a refund for return. But ebay usually sides with the buyer. Unfortunately you need to always have some money in the bank for situations like these. You cannot prevent ebay taking money for disputes or cases its in the terms and agreement which you agreed to when you started to sell here.

[fashunu4eeuh]

So very sorry you find yourself in this stressful predicament.

There is no way for you to prevent eBay from refunding the buyer if you fail to yourself. If you have insufficient funds, they will reimburse the buyer out of their coffers and then hold you accountable for the repayment. They will turn it over for collections if you fail to remit in a timely manner.

There is no way to prevent eBay from getting their fees. No way to block their involvement when a Money Back Guarantee claim is opened. 

It takes 60 days to close one’s eBay  account. That is after all financial obligations have been satisfied.

All these measures are ones we agreed to when setting up our accounts to sell on eBay’s platform. So you are on the hook. I wish there was some way to help or something to be done, perhaps another poster will have an idea.

I always keep funds set aside in an amount equal to my most expensive sale in case of a refund or chargeback.

Good luck and hope this gets resolved to your benefit.

[m60driver]

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@fashunu4eeuh wrote:

They will turn it over for collections if you fail to remit in a timely manner.

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They will sell your debt to a debt collecting agency.  If you have otherwise good credit it won't hurt your credit score too much, but it will sting a bit.  Once you have a debt that has gone to a collection agency remember to never acknowledge who is speaking when they phone you.

[downrightspecialkids]

Just make sure you don't try to fight the return BEFORE you get it back. If you deny the return request, ebay is going to let them keep the item and issue a refund. When it comes back, then there are steps to take depending on if it came back in the condition sent, damaged, or a totally different item. 

Because you are not posting with your selling ID, we can't look at the listing to offer any suggestions, and we can't look at your selling profile/history to help in any way. 

The best thing to do is accept the return, sell more items so you're not in the negative, and come back with a follow up once you get it back. It does totally suck that ebay can pull money from your bank and put funds on hold. It wasn't like that when we had paypal. Now, even the funds on hold are not the funds used for the refund. Those will be released after the return is closed. 

[px_455]

It's not always "scams," matter of fact most of the time it isn't a scam at all.

Yes, I sell perfectly working parts and buyers claim it is broken / doesn't work / defective / won't fit *ALL* the time.  I chant the mantra "Please return for full refund" and then I receive a perfectly working item back that looks just like what I sold to them, when I test it there's nothing wrong with it...

So I've paid the shipping both ways and now I have to give them their money back.

Lovely.

Many years later, and after much honing of the questions I tend to ask buyers I can today usually conclude the buyer didn't know what they were doing, simply because not everyone who can hold a screwdriver or a light bulb knows what to do with it.

That is not a joke.

At least most of my cases (well over half, close to 9/10) are like that, the result of sheer incompetence.

These are people who do not understand simple instructions.

I don't know what else to do, but I am TRS+ and that helps.

[zoda99]

Which model of videocard is the buyer returning? I might be interested in buying it off you. Might help you bounce back from this problem.