Recent issue (for me). I have a buyer asking for a refund due to item being damaged upon its being received. Ok, no problem right? Not so fast. I have my listed items set up for "buyer pays return shipping". I think it was several years ago that Ebay would "force" a return - even if a seller's policy didn't accept them. So, I accepted them. Seemed logical, if a buyer will ship it back, I will do a refund. Now Ebay is telling me that I have to pay the return shipping because the item is damaged (it's not my fault - and shipping insurance does not cover the shipping cost). Never got this Memo up front. Finding it out the hard way. But here is the "stupid twist" as I see it. If a buyer has remorse or decides they just don't like it - all they have to do is break it to get a "free" return (now the seller is out one-way, or maybe both-way shipping, and doesn't have the item to re-list - the only recourse is a shipping insurance claim). This is kind of ridiculous. If an Ebay buyer wants a refund, for any reason, they need to be prepared to pay the return shipping. If I am already out the shipping to get it there (free shipping listing) then they need to be out the shipping to get it back for a refund. That's the inherent "risk" involved with using Ebay. Does anyone else see this as a problem that is just begging to be abused by unethical Buyers? The only way out is for Ebay to force the shippers' insurance to include the shipping cost(s) in the claim. I don't think that is going to happen anytime soon. My feeling is this is just more of Ebay being biased to the Buyer. If all the Sellers get fed up and walk, there won't be any Buyers.
albertabrightalberta | Volunteer Community Mentor
KrazzyKats • Volunteer Community Member • 
