11-07-2023 12:58 PM
Purchased 3 items in one transaction, but I need to return them because they are not what was described. The return was accepted and they sent one label for one item through ebay and provided the tracking number and packing slip, but for the other two items sent a link to the same label with no packing slip. From what I understand from reading other posts here is that each item needs to have its own shipping label? Should I send the two items with the same label in one package or could the seller come back and say that I didn't ship the item back? Or do I need to contact the seller and ask for another label?
I'm feeling a little sketched out because they listed the items in very good condition and they pretty much sent me garbage. And now they sent me one label for two items, and if I wasn't paying attention I could have gotten in trouble for sending out the items separately with identical labels. Want to get some advice from other users before reaching out to the seller or ebay. Thanks in advance! d
11-07-2023 01:01 PM
How did you receive them? Did they all come together? One at a time?
11-07-2023 01:02 PM
I would ship them back the way you received them.
11-07-2023 01:04 PM
I got all 3 at one time in the same package.
11-07-2023 02:29 PM
If they all came in the same package, they can all return the same way.
11-07-2023 02:32 PM
I always play it safe.
I would put the same tracking number on each item even if it is the same tracking number in the same box.
11-07-2023 04:51 PM
@episkeymart wrote:Purchased 3 items in one transaction, but I need to return them because they are not what was described.
The return was accepted and they sent one label for one item through ebay and provided the tracking number and packing slip
but for the other two items sent a link to the same label with no packing slip.
Should I send the two items with the same label in one package
Or do I need to contact the seller and ask for another label?
And now they sent me one label for two items
I got all 3 at one time in the same package.
Even though all 3 items were shipped in one package @episkeymart THEIR RETURN DEPENDS on if you
-- So which is it,
-- how many return requests did you start,
-- and it sounds like you'll need at least 1 more return label.
11-07-2023 05:52 PM
It was 3 different listings, purchased on one transaction. They all shipped in the same package. I had to initiate 3 separate returns (it wouldnt let me do all at once)
So I do need to ask for a third label?
11-07-2023 08:08 PM
@episkeymart wrote:It was 3 different listings, purchased on one transaction. They all shipped in the same package.
I had to initiate 3 separate returns (it wouldnt let me do all at once)
So I do need to ask for a third label?
You need to ask for a second and a third return label. Each return label triggers its own prorated refund for your order from 3 separate listings. If you return everything with just that one label (or its copy you were sent a link for the second and third items) -- you will only get a refund for the first item.
Contact the seller one last time @episkeymart to issue separate return labels for the second and the third returns.
Otherwise, leave a PRIVATE message here about the second and third return requests, to say that you did not get those return labels.