INTERNATIONAL SHIPPING PROGRAM-RETURN FOR INCORRECT ADDRESS

[ca42388]

Anyone ever have a return for incorrect address that was shipped using the international shipping program?

This item was purchased using the International shipping program. I shipped it on 8/6 and it reach the eBay hub on Int'l Blvd. Glendale Heights, IL., finally made it to Aruba customs on 8/29 and now being returned for incorrect address, as of 9/1. 

Will this go back to the shipping hub in IL, or to me? If it's coming to me am I expected and/or will I be charge additional fees? What happens now or what should I expect?

Should I even alert the buyer? 

Thanks in advance! 

[marnotom! · Accepted solution]

The responsibility for the item’s safe passage was transferred to eBay International Shipping once the item was accepted at the Glendale Heights hub.  This is no longer your concern.

The likely scenario is that the item will be returned to the hub where it will be prepared for liquidation. You will keep the proceeds of the sale.

As a courtesy, you can inform the buyer that the item was found undeliverable, but bear in mind that the item likely won’t be eligible for the Money Back Guarantee or whatever system for refunds is available to the buyer and they may try to make your life miserable as a result. Personally, I’d wait to see if the buyer tries communicating with me first.  eIS may be the bearer of bad news for this.

[ca42388]

Thank you so much for your reply. 

Sounds like I really don't have to worry. I've done my part and I'm covered.

I agree, I'll hold off on reaching out and cross that bridge if I need to. I would think the buyer has been contacted by eIS. 

Thank you again!