False claim that item doesn't match description or photos

[trippy-tree]

I sold a keyboard, and the buyer is asking for a return with a false INAD claim because they were under the impression that it was an ANSI keyboard when it's an ISO keyboard, but nowhere in the listing did I ever mention it was an ANSI keyboard. How am I responsible for their wrong assumptions. I do not accept returns, so what do I do here? I hear the ebay always sides with buyer, but in this case their claim is easily provably false as the listing doesn't ever mention it's an ANSI keyboard

[orangehound]

An INAD is a Money Back Guarantee claim.  MBG claims are based on the opinion of the buyer, and nothing else (which is why it is critically important to do your best to describe items).

So, since this is a MBG claim, you have two choices:

1. Refund the buyer's money (cost plus shipping) without requiring a return.
2. Require a return, wait for it to arrive, and then refund the buyer's money (cost plus shipping).

If you do neither, or ignore the MBG claim, then eBay will step in and pick #1, and eBay will punish you by refusing to give you fee credits and a nasty defect.

It happens.  It feels bad.  But, most transactions on eBay go smoothly.

[albertabrightalberta]

Unfortunately, many buyers lie about the reason for a return, both because they don't want to pay return shipping and because the seller may not have a return policy. 

And when they claim NAD, you must accept the return and provide a return shipping label or you risk ebay letting the buyer keep the item free plus give them a refund from your funds.

[lakefor94]

Provably false does not mean anything in a INAD return case.

Just for grins....

How good was your description?  Did you state in the title that keyboard was an ISO?

[1tuna]

hey, maybe they thought it was a MOOG. just kidding

buyers do not need to provide a reason that matches your expectations

if you cant win the battle you will only prove that it was return abuse

return abuse is fine with ebay. thats why they have a name for it. abuse

if it was return fraud it woud be called fraud instead of abuse

ebay turns a blind eye to return abuse

@trippy-tree