Dispute/return

[krh224]

So my wife disputed a payment on an item I purchased because she didn’t recognize it and I don’t use eBay often. After talking to the bank and letting them know it was an ok purchase, the payment went through and I received the item.

Unfortunately, the item didn’t fit/work out for what I needed. Now it is not allowing me to return the item due to the dispute. Any suggestions?

[kensgiftshop]

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@spreadlovelikefire wrote:

I understand, I made a mistake.  Yes, accepting the chargeback would mean you refund in full and do not get your item back to not get charged the $20 possibly if you lose.  So the buyer would keep the item and the money.  Thanks for clarifying.  

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When they do a charge back, you never get the item back, unless the buyer wants to return it, but they are not required to.

I think if the bank decides in the buyers favor, the item should be returned and not end up with the item and refund.

[dbfolks166mt]

@dbfolks166mt wrote:

@dbfolks166mt wrote:

Why would you give them this advice?  the chargeback is his only option. 

The only option left is credit card fraud?

Please don't give that kind of adivce, there are enough terrible buyers on ebay already.

     It's not fraud as codified under the current federal laws the CC companies operate under. The buyer cannot return the item through any of eBay's processes. So the chargeback is appropriate. Of course it would be ethically appropriate for the buyer to return the item to the seller which he can do directly. 

It is not in any way appropriate....and I doubt credit card companies codify in their policies that buyers are to lie to obtain a refund they do not deserve.

     You are making an assumption the buyer is lying, my assumption is they are telling the truth. CC companies have policies the government codifies laws. Do buyers abuse the return policy and chargeback laws? My assumption would be yes but it is a he said/she said situation and both the current federal laws as well as eBay policies favor the buyer. 

[farmalljr]

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@candd205 wrote:

That will cost the seller $20, plus the seller will lose the shipping he already paid, plus the seller will lose the item if he decides he doesn't also want to lose another shipping charge. That will be a nice punishment for the seller, who didn't do anything wrong.

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Huh..... You ever run a business? Most people who HAVE, know there are costs to doing business. The OP's SPOUSE jumped the gun and filed a CB. The OP straightened it out.  The seller lost NOTHING at that point. Now the OP wants to return it.  @dbfolks166mt is correct, if eBay will not allow the OP to open a return, then they ARE allowed to open a chargeback. Only a nitwit seller would prefer to act like a jerk and ignore/block the buyer. Buyer corrected the ERROR of his spouse and the seller WAS out nothing. Now, perhaps the seller WILL BE. 

Let this be a lesson to the grumpy old sellers screaming "get off my lawn". Take care of buyers, or you WILL be out. And I can't feel sorry for any of you who are. The laws apply to ALL of us all the same. You don't get to make your own rules or pick which laws you feel like following. 

Instead of running a business and making smart business decisions, many sellers here prefer to throw tantrums and act like a bunch of children. Get over yourselves. 

[farmalljr]

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@spreadlovelikefire wrote:

So the passage you are referring to means you are accepting and refunding the dispute, you are not challenging the dispute.  So yes, no $20 fee will be charged if you just refund them outright and do not get your item back.  However, if you challenge the dispute and the dispute is found in the buyers favor then you are charged a $20 fee.  Not sure why you would want to just refund the buyer for this to avoid the $20 fee, but that is what you are suggesting. 

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And in THIS case, it WAS in the seller's favor. The buyer DROPPED the dispute. So there is NO fee. Do any of you people even sell here? 

[dqdistribution]

Actually INAD DOES apply to this situation.

Because his wife made a mistake and he corrected it he has lost his ability to return. 

I'd call this false advertisement on the listing, and is INAD.

Some of you don't realize this, but EVERYTHING on the listing counts. Shipping... If seller sends you media mail when you paid priority, that is INAD. When sellers refuse to honor their return policy, that is INAD.

It's extremely unfair that the buyer here is blocked from opening a return simply because a misunderstanding that he CORRECTED. Seller got paid.

INAD for reason of failure to honor return policy.

[spreadlovelikefire]

Yeah, we were talking about a second dispute that hasn't been opened.  We were talking about a dispute for item not as described, not the initial dispute for item not recognized.   You do not have to throw insults though, very childish and unnecessary.  

[spreadlovelikefire]

I think everyone is also missing the time frame here.  As mentioned before, the OP never said how long ago he spoke with his credit card company.  He has the ability to go into the transaction and see if the request is still open or not.  My guess is, it's still open because credit card companies take a lot of time.  So if he called them a couple days ago, it won't be closed out yet to be able to open a return.  It is bizarre how some sellers are willing to commit credit card fraud by saying an item isn't as described to go around the return policy.  This is 100% the buyer/buyers wife doing, not he seller.  If you go by only what the OP wrote, he wrote that the item not longer works for what he needs it for.  That has nothing to do with the item not being described correctly.  But for his wife having jumped the gun and opened a chargeback, the OP would be able to use the return system right now.  The seller didn't do any of that.  Also, the OP can sell the item himself if he needs to, there is nothing stopping him.  

[spreadlovelikefire]

Also, I've been selling full time for 13 years and selling total for 18 years.  I've dealt with countless credit card disputes.  Please re-read all the posts prior to this one.   The buyer dropped the initial dispute, so yes, the seller wouldn't be charged a fee.  We then discussed a second dispute being opened as that was the advice of another seller, it's all speculation.  It would be beneficial to also read all the messages after the one you are quoting because I do admit I was WRONG in one of them.  But that one was overlooked and then you insulted me and others by suggesting we are not sellers.  Discussions can happen without the insults.  

[farmalljr]

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@spreadlovelikefire wrote:

Yeah, we were talking about a second dispute that hasn't been opened.  We were talking about a dispute for item not as described, not the initial dispute for item not recognized.   You do not have to throw insults though, very childish and unnecessary.  

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What is UNNECESSARY is sellers here acting like buyers are all scammers and thieves. It's completely insane to act like buyers are the enemy. Buyers are the ONLY reason a seller bothers selling. It's also insane for sellers to act like they should not have to take returns. All online platforms allow for returns. All credit card companies have protections for users.  Most sellers on this board live in dream world, because they don't think they HAVE to deal with returns or refunds. They act like laws and rules don't apply to them. They presume consumer protection laws and rules do not somehow apply to them as sellers. 

Well, most sellers here act like children having a tantrum. They don't want to follow rules and laws, because they just don't like the terms. Well, then those sellers should be shown the door. They agreed to all those things they don't like, when they signed up. If they don't like it, then they can quit selling. But they don't get to act like the world OWES them something. I do NOT care how they "feel" about it. I don't care about their whining and crying about it. And I'm waiting for the coming day when eBay just bans them and solves the issue for buyers. At some point, this platform will have to clean up the "get off my lawn" sellers. Banning them from selling here for good, is a very fast way to get rid of all the undesirable sellers who think they are better sellers then they actually are. 

As a seller, I'm also a buyer. So I DO understand why returns and protections are necessary. It's not like I have not run into sellers who have lied about the description or other terms of an item. It's not like I have never needed to return something. It's not like I have never needed to do a chargeback on the rare occasion things went sideways. So when I sell, I bare those things in mind. I'm not throwing a childish fit when I get the rare return request like most sellers here. The vast majority of sellers here are big, whiney cry babies. They can't bare the thought handling a return. They get angry and point fingers everywhere but at themselves. They can never admit they did something wrong or that a buyer just needs to make a legit return. Their first reaction is to come unglued and run to the boards and cry over that meanie buyer screwing them over. Oh the travesty of it all. 

[farmalljr]

And nothing I said was insulting. It was a statement of fact. I don't care how many years anyone has been selling. I care about the CS they offer buyers. A very small percent of sellers are great here. Most are not. They are childish and have no clue what CS is. They act like buyers are the enemy, all buyers, not just the few bad ones. They act like returns are a personal attack on themselves. They act like the rules and laws don't apply to them, like they have super powers and can make their own terms of a sale on someone else's platform. 

If a "seller" cries about the rules, and thinks that they can choose to selectively follow whatever terms they choose.... They are not sellers. They are clowns. They are a pock on the platform that needs to be eliminated and banned for good. If one takes offense to that, then maybe what I described, describes them to a "T" and they don't like it. That kind of behavior is not conductive to making happy buyers and it's not conductive to growing sales on this platform. 

No one suggested the OP commit fraud. But sellers here are making lies up to make it sound that way. All because those detractors think ALL SALES ARE FINAL and buyers should have no rights. See, that's the root of the whole problem with bad sellers. They think all sales are FINAL, and that all sales should be treated that way. It's doesn't work that way selling online. And it never will. Any seller fighting against this return/refund process, just shows what a complete clown they are.