Buyer Scammed me

[cosetta]

I have been an eBay member for 25 years.  I recently sold a 10k Disney ring and gave the buyer a good price.  I packaged the ring well and included a sterling silver necklace (free gift for all buyers).  The buyer received the package 2 days ago and messaged me, asking where the ring was.  I told them it was in the package.  I asked if that package was damaged, they said they didn't notice.  I called her Post Office and they said there was no damage.  The lady insisted that the Post Office must have lost the ring.  Post Office took a picture right before putting it on the truck for delivery and no damage and it was bulky, as if 2 boxes were in it.  Buyer stated only the necklace was in the package.  She sent a picture via eBay and her package looked much flatter.  I knew something was wrong.  I called CS and even though they believed me (I carefully packaged it), they stated that I had to accept the return, as the buyer stated she didn't receive the ring.  What now?

[zanmart]

For future reference, you can insure 1st Class packages with 3rd party insurers.

[cosetta]

Thank you, I didn't know that.  I purchased the label via eBay

[cosetta]

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@1786davycrockett wrote:

@cosetta 

"That 10k was 10 carat but yeah, if it was $10k then that would be a whole new ballgame!"

My mistake on the 10k -- so what was the REAL dollar amount?!?

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I purchased the ring for $549, sold it for $349.  Due to having before and after pictures and and email from the Post office manager, eBay actually used the seller guarantee in my case.  They stated that I proved my case.

[cosetta]

I had some before and after proof and an email from the Post Office Manager that handled my package.  In my case, eBay honored the Seller guarantee.  I was very fortunate 

[bonjourami]

So glad to hear this!