07-16-2022 06:31 PM
I had asked about this issue a few days ago. My account was hacked and I am having trouble setting up two factor authentication. I was advised to try a different browser or use the eBay app. I used different browsers and still get the message that something went wrong and to try again later. Can not use the app so I am not able to set up two factor authentication. This does not make me feel that my account is safe to use. Any other suggestions and/or does eBay have contact information for their security support?
07-16-2022 07:33 PM
For help with a hacked account, see here:
https://www.ebay.com/help/account/protecting-account/get-help-hacked-account?id=4196
Perhaps the hacking of your account has left it in a state that prevents activation of 2 step authentication. You may want to contact eBay to see what can be done about that.