10-03-2024 04:11 PM
10-03-2024 04:41 PM
Make sure you are not signed in to a different eBay account than the one you used to make the original purchase. If you are signed in to a different account, you will get that error message.
If you purchased as a guest, first sign out of your current eBay account, then use the "order details" link in the email that eBay sent regarding the guest order.