hidden tracking numbers

[guy_d]

Ebay has now removed tracking number visibility from the Purchase History page.

There used to be an actual tracking number, that you clicked on to access the tracking progress. And could find using browser search.

Now it is replaced with a 'Track Package' button. No visible tracking number. Click the button to see tracking progress (and the tracking number.) Then once a parcel is reported delivered, that button vanishes, and there seems to be no way to obtain the tracking number.

There is a fatal problem with this 'brilliant redesign.'

People using international reshippers, need search access to all the tracking numbers of all their items. Because when parcels arrive at the reshipper, the only consistent way to identify the parcels is by the tracking numbers. Reshippers log the track numbers of parcels on arrival. Then one could search one's Purchase History for that number, to find out which purchase it contains. One HAS to be able to do this, because each parcel to be onshipped overseas must have a Customs declaration filled in.

And the time when that can be done, is after the parcel is delivered. But then Ebay has removed the 'track' button, and any way to find out the tracking numbers. Not to mention being unable to use browser search on the Purchase list to find it easily. I didn't even have to type whole tracking numbers - just the last 4 digits is plenty for the search. Then can visually check the found number actually matches fully.

WHY did anyone think removing tracking number visibility from the Purchases History page was a good idea?  Did you WANT to make use of reshippers near impossible? Because that's what you have done.

PLEASE restore the visibility of tracking numbers immediately. 

Here's what it looks like now, without them. And this DOES NOT WORK.

Before delivery (no tracking number visible):

Before delivery

After delivery - tracking number also not visible, and now completely unavailable:

I so wish ebay would stop constantly breaking things. If it ain't broken, don't 'fix' it.

[imapaqrat]

100% Agree.  eBay has the resource to add Photos to feedback, but not to fix the purchase history page.

In 25+ years on eBay, I have never seen them validate their bad coding decision by actual data from actual customers saying they want something.  Key example, the before mention Photos to Feedback.  Who actually asked for that.

ALSO . . . BUMP

[bo33b]

Utterly idiotic and shocking that eBay did this and still hasn't fixed it! Shame on eBay, truly, at all levels of decision making, for hiding such a critical piece of info as the TRACKING NUMBER on a bloody E-COMMERCE site.

/endRant

[argus_museum]

This kind of thing happens at tech companies more than most of us would think. Folks hired on the basis of a technical degree get only a brief exposure to the core technology before leaving it to become aspiring managers. This ignorance engenders a "delegate and track completion" approach to technical work that excludes informed feedback. I doubt that anyone at eBay who was in the loop on this was ever aware of the needs of volume buyers.

[kh-shakhib]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.