eBay website loads so SLOW

[my58543]

I can't understand why eBay's website loads so slow. I have fiber optic internet and a brand-new PC. 

What's up? I can empty a ketchup bottle faster. 

[eburtonlab]

What is loading slowly for you, exactly?

If search results are loading slowly, try temporarily disabling your ad blocker to see if that makes a difference. There may be a specific set of filters slowing things down.

If that does not help, try another browser to see if that makes a difference.

I have not noticed any recent changes in loading speeds of eBay pages.

[mtgraves7984]

I'm not having any issues now, either, @my58543. But your ketchup bottle reference made me spit coffee on my monitor... 🤣

[my58543]

Loading any page on eBay, search results, active listing's, literally any page. 

I do not have any active ad blockers. This is a brand new laptop. Doesn't matter if I use Microsoft Edge or Google chrome. Any other website page loads fast and quick.

I feel it's got to be a setting somewhere I just can't figure it out.

[my58543]

Sorry about your coffee. 😁

[policequilts]

I have the same problems.

No matter what browser I use, the only site I have a problem with is eBay.

I can go to eBid, my websites, and other places and everything loads with no problem.

I have clear the cache and such. 

For me, it's eBay that my computer hates. 😄

[eburtonlab · Accepted solution]

I do not have any active ad blockers. This is a brand new laptop. Doesn't matter if I use Microsoft Edge or Google chrome. Any other website page loads fast and quick.

I feel it's got to be a setting somewhere I just can't figure it out.

Edge and Chrome are both Chromium-based browsers. Try installing the latest version of Firefox with no add-ons or extensions using default settings and see if that works any better for you.

[eburtonlab]

No matter what browser I use, the only site I have a problem with is eBay.

Any common add-ons in all those browsers? Ad blockers or script blockers? Privacy or security software that might be slowing things down? Like Ghostery or Disconnect?

[my58543]

Tried Firefox, it does load faster. I would rather use Edge or Chrome. I'll keep looking for a solution.

[eburtonlab]

Glad to hear that Firefox is loading faster -- that at least indicates that eBay is able to deliver the page in a [more] reasonable time.

You should still be able to use Chrome or Edge if you prefer either of those; it is just a question of figuring out what is slowing things down in those two browsers.

It might be worth trying an incognito browser window in Chrome -- if that loads faster that might point to a cookie or cache issue. I would suggest clearing your browser cache "for all time", and possibly manually deleting just your eBay cookies. No need to erase all cookies, and if there is a problem with a corrupt cookie, deleting all cookies may not actually work. Manually deleting just your eBay cookies should get you to start with a new cookie when you sign in again.

It might also be worth scanning for adware or malware -- sometimes new computers come with some things pre-installed, and that might include some things you do not want. Poorly constructed adware could be trying to load ads and slowing things way down.

[nps]

Since about the same time as all the posts above, our company has been experiencing problems with opening ebay webpages.  We will have some employees have no issues getting to ebay pages at the same time others are unable to.  We have had single computers that it will open eBay pages in one browser and not in another.  We've tried everything from reboots, clearing cache and flushing dns with no effect.  We have multiple users and our company is behind a firewall that blocks most foreign countries and our IT department noticed that eBay's load balancer was sending some of our traffic through foreign sites that we have blocked by our firewall like Hong Kong.  I wonder if any of you experiencing the same issues are using a firewall that is blocking traffic through foreign IP addresses.

[betterpriceonlinestore]

I've been having the exact same issue now for 2+ years and it's only the eBay site. Runs very slow and will freeze for up to 20 seconds at a time sometimes. 

[silent-chan]

Issue still continues. Almost unusable, waiting 20 seconds before the site comes back to life each time you go to a new page.

[eburtonlab]

@silent-chan 

What browsers have you tried? Latest versions?

Have you tried disabling add-ons?

[argentphil]

It really is telling eBay has been COMPLETELY silent on this issue. With no guidance from them at all. It highlights the attitude eBay has towards users of the platform. eBay is more concerned with making stock holders happy. And not the users. I have closed a successful store because I refuse to suffer through eBays incompetence at fixing all their ills:

- executive malfeasance

- large fines from the government

 - much higher seller fees

- less exposure unless you pay the fee to promote listings (which doubles seller fees.)

- irate buyers because they are having problems simply buying and paying for items

eBay was a great platform for the first 20 years.

The new crop of young "executives" haven't got a clue. (Devin Wenig I'm looking at you and how you sank eBay for your own ego.)