eBay - Paypal payment issue

[photo.hike]

Just discovered that for the last month or more whenever I pay eBay fees with PayPal instead of using my PayPal balance PayPal has been charging the fees to one of my bank accounts.  I talked to a so called customer service rep at PayPal tonight and was told "there has been a technical issue between eBay and PayPal that they are working on."  Thus, if you have been paying your eBay fees with PayPal they have probably been taking it out of your bank account, not your PayPal balance.

[pburn]

Might be a good issue to post in the PayPal community forum:

https://www.paypal-community.com

[berserkerplanet]

I played with this a bit, but wasn't able to determine exactly what is going on because of the way my PayPal account is set up (everything defaults to using my PayPal balance) and didn't want to change all my settings and have to switch them back.

eBay changed the "one-time payment" flow, removed the ability to choose the payment source, and I think it now defaults to whatever the PayPal "Online Purchases" source is https://www.paypal.com/myaccount/settings/payments

You might want to check and see if that is set to use your bank account.

I believe eBay's response was to change the setting in PayPal to use your PayPal balance every time before you make a one-time payment, and then change it back to whatever it was before.


You are able to use your PayPal balance to pay for other things (like eBay labels or other online purchases) right? Just to be sure this isn't a case of you running into the 3/29/19 changes requiring further verification for some personal accounts, or needing to have a business PayPal account in order to be able to use a PayPal balance to pay for anything.

[armbo_comics]

us too, it is a known paypal glitch and they are reimbursing you for any NSF fees incurred, we have gotten almost 100 from paypal regarding this glitch, they would not even admit it for a month

tough people to deal with

[sprucestreet238]

Having the same problem, got several overdrafts already and it caused me a huge financial crisis because my landlord charges 10 a day for overdue rent, and if your check bounces due to unforeseen overdrafts, it becomes a downward spiral very quickly.  did you have to send them proof of the overdrafts? right now, paypal is just denying its their fault, says it is ebay's fault.  did you have to talk to a supervisor?

[berserkerplanet]

I just made a one time partial Payment, chose PayPal, and it came out of my PayPal balance. Either I have things configured correctly somehow, or I'm not getting hit by any PP bug that may be working.

[3eyedfishcatcher]

I think if I remember right when I set up my auto payment for my invoice I had the option to chose to have the funds taken out of my paypal balance or from my bank via paypal. Perhaps on ebays end remove the auto pay and then set it back up. Also check paypal's end to see if there is a default setting to draw from the balance 1st.

[street-motto-cycles]

This happen to us as well. It's ebays fault but papal will send a remorse letter to your bank for the over draft. Please note, we sellers are responsible to make sure we have enough amount of funds to cover your fees. However, the fact they didn't take it out of our paypal account but our bank account attached to paypal was the issue. We do not accept money being drafted from our bank , so the bank kicked it back out. I got a email from my bank telling me a company was trying to take funds from our account. Which made it to where our bank account got flagged for insufficient funds even though the funds where present. Call paypal and ask for a forgiveness letter to be sent to your bank. Hope this helps.

[purple-rain-store]

Have you gotten a Paypal Debit card yet thru Paypal? It is tied to your Paypal balance. You can do the one time payment thru ebay and click pay by credit card and pay your fee's with your Paypal Debit and you earn I think like 2% cash back that Paypal adds to your PP balance. That might help eliminate this sort of thing plus earn some extra cash paying your fee's here with ebay. Just an idea. 🙂 

[armbo_comics]

did you have to send them proof of the overdrafts? right now, paypal is just denying its their fault, says it is ebay's fault.  did you have to talk to a supervisor?

no proof of NSF required, i just told them how many times it happened and the cost for each one and they instantly transferred money, which is unheard of from paypal, they are super unfriendly about giving money back for mistakes they caused

the problem is intermittent, it sometimes works and sometimes doesn't, which is making it very difficult to run our business properly