Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 3/27/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Mobile Friendly Checker Crashes and loses all data entered

Beginning yesterday (9/20) when creating listings on my desktop, the system crashes as soon as I click Mobile Friendly Checker. I get a blank, white screen with no exit button. Clicking refresh or the back button loses everything I entered including ...

RED AND GREEN FONT COLORS REMOVED FROM DESCRIPTION SECTION

For some crazy reason, eBay has removed the red and green font choices from the description section. Christmas is coming and I always use both of these to create my descriptions, NOT TO MENTION that I have always listed FREE SHIPPING in red in my oth...

Can't REMOVE ACTIVE CONTENT - Pop Up Box is BLANK - BROKEN ALL DAY (9-20)

Still using the GREAT old Listing Tool and encountered a first time problem. After I copy my info into Item Description (as I've done for years), the Help Me Fix It always pops up so I can remove Active Content. While doing today's (9-20) listings ho...

Customers can't pay for items

Today I had 2 different customers message me after they purchased an item telling me they couldn't pay. The message they got was that this seller (me) doesn't ship to their location. Both customers live in the US. I ONLY sell to US customers. I curre...

no way to close the box???

Just wanted to point out that this page has a box with no way of closing it. Really its just inconvenient and can easily be fixed. I just refreshed the page to go back to the rest of the page.This is the dialog box that pops up after you click on the...

Problems with viewing my purchases

Tonight I couldn't view tracking information for my most recent purchases. Then when I tried to view my items that I've bought it wouldn't list my latest purchases. Please fix this so I can keep up to date, thank you.

Ebay shipping lebels

Anyone else having difficulty getting the print shipping label page to load ? mine will not after numerous attempts. 9-20-22 6:48pm eastern time

Probem Leaving Positive Feedback for Buyer

Hello, I just had a sale where I attempted to leave positive feedback for the buyer using the eBay website from a desktop. The feedback was one of my stored responses that I've used hundreds of times before. After I clicked the button to leave the fe...

Having trouble generating shipping labels!

Cannot generate and print shipping lables!

Cannot print shipping labels

Same here. Cleared all of my browsing data - no help.

Listings do not auto save while I am creating them - Problem since May 2021. HELP!

I am extremely disappointed and frustrated because I have reported a problem I've been experiencing listing items since late May 2021, namely: As I create listings nine out of ten times the listing does not save as I type in information. Initially, I...

Notification Feed not working

sheila@ebay , nicole@ebay The Notification Feed is not working right ... it shows a number on the bell but when you open the feed there are NOT that many new notifications. Then when I scroll to the bottom on the page and click See more I only get a ...

What the discrimination by eBay ?

Im not understand why when Im add address of reship company in USA - eBay has suspending my account, Im really not understand why its happened, and I will try write write write to eBay, to law, to GOV , why this discrimination is happened for my pers...

Seller Claiming an Alloy Is Sterling

I just ran across a listing in Jewelry that has items clearly stamped 'alpaca', which is an alloy of various metals, none of which are silver. There is no 925 or sterling stamp on them. The seller is describing them as sterling, which is fraudulent. ...