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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can't edit

I wanted to add more info on a couple of my items for sale. I bought a new set of luggage and that is why I'm selling the one I have listed. But everything is locked and I can't edit. Does anyone else have this issue?

Inkfrog: Thousands of missing listings. Any other eBay sellers impacted?

For over a week now... the inkFrog platform has indicated they have "escalated" our support ticket resulting from the loss of several thousand of our archived library listings on their site. It's clear that the listings are still on their servers (as...

Resolved! Payouts are glitching

I’m seeing several topics about this. No one got their payout Tuesday. Daily and weekly. Please fix the glitch eBay.

When you click on the security reporting and knowing what sites are real eBay versus websites or not

eBay please make sure your spelling is correct on the reporting security issues website webpage link because somethings telling me wait a minute oh am I sure this is really the eBay correct page because there’s spelling errors on the page . Ok , now ...

Can’t accept, decline or make counter offers.

Every since the maintenance update on Wednesday night Thursday morning I have been unable to accept, decline or make counter offers. Button icons register my touch, but are unresponsive.

Communications Preferences Delivery Format Cannot be changed (Text/HTML)

I always had my choice of format of the emails that I receive from ebay in Text-Only, as the HTML emails are unnecessarily huge in size and have way too much decorations. So a long time (years ago) I changed to text only and never looked back. Only o...

Pictures shrunk

I list from my desktop computer and now when I check my Ebay, my pictures have shrunk. You can't roll over them and expand them any more. When you click on them there is a huge black border around them now. They were fine a few weeks ago. If they hav...

Counter-Offer and Decline Buttons Not Working

Is anyone else having troubles when clicking on counter-offer or decline? I have an item listed and someone sent an offer to me on it that is too low. I tried to enter a counter-offer. However, nothing happens when I click on counter-offer or decline...

Seller Hub and Shipping Pages are now HUGE

Appeared Thursday, 11/04.Normal size pages which fit entirely on my computer monitor screen are now wider than the screen.Scrolling back and forth does not show entire page. Missing several inches of important data left and right side. Seller Hub mis...

Manage Inventory page - cannot update templates or list items

We use the Manage Inventory page to save listing templates and launch items. Since the change in listing format, we constantly get errors when either trying to update a template or save & list. It can take 4 or 5 attempts to finally get it to work. C...

Resolved! New Selling program will not allow me to change from Buy It Now to Auction or Visa Versa

Everything works fine on the new selling format except it will not allow me to change what selling format I want. It usually automatically is set for Buy It Now and clicking on edit does not bring up the blue circle to click and allow me to change to...

Cannot login because of 2-factor authentication

got a new iPhone transferred all apps and setting now can't login ebay app ask for 2-factor authentication failson new phone how do I get this reset

Shipping changed on all 200+ items yesterday

All my items are free shipping USPS First Class. Yesterday they mysteriously changed to USPS Priority. Now shipping costs more than the total sale for all my items. If I revise and change it back the listing does not update and still shows Priority. ...

Seller Offers from British eBay not showing in my alerts or messages

I live in the USA, I buy many items from British sellers on eBay UK. I also have almost 1200 items saved in my custom lists, and currently have over 300 items in my watch list. I normally receive notice of a seller offer in both my alerts and in my m...

Ebay Standard Envelope Tracking

I started using the Ebay Standard Envelope to ship my coins. Most of the time the tracking on individual orders do not reflex the actual tracking status I can get from https://parcelsapp.com/en/tracking/ Why?