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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay Messaging

Starting today 10-24-22 , the messaging window center for messaging automatically changed back to the old school "classic view". There is no option I found that out it back to "modern view" or the new view of messaging throughout the eBay Sellers.

report an issue with a seller. form (https://www.ebay.com/help/action?topicId=4850) will not proces

report an issue with a seller. form (https://www.ebay.com/help/action?topicId=4850) will not process.I keep clicking on the Submit button, but no action follows.

Trying to remove my auctiva token from ebay

Hello! If anyone could please tell me where I can remove the auctiva token from my ebay account. Some say this can be done under "Account-Site Preferences". I find all kind of preferences, but no "Site preferences". Thanks a lot! Ron

EBAY STORE SHUT DOWN FOR ID VERIFICATION GOING ON TWO MONTHS NO ANSWER FROM EBAY !

My store was shut down for ID verification on the 22nd last month. Still no answers and they will not tell me why except for verification of ownership. I have had the account for 24 years , no problems 100% feedback. I have called and called they kee...

Resolved! Custom Label box Missing from Create New Listing Template

Creating a listing for a used car part this afternoon, and suddenly my "Custom Label" Field box is completely missing. I use this feature as a way to organize my inventory and location of the item within my warehouse. Is there a glitch happening with...

problems uploading pictures

For the past week I have been having huge issues while trying to list. Takes forever for pictures to upload-just scrolls and scrolls. If they do finally show up all of a sudden they just disappear? Or I will be editing and get done with a couple and ...

Data fields in new listing tool disappearing

While typing in information to the different data fields on the new listing tool, the fields are sometimes erasing what you typed, or in some cases all of the fields are just disappearing. I then have to go back and revise the item to enter the infor...

Shipping Overdue

Hi,Even though I have shipped an item on time, it says shipping overdue in my account. This issue is there on the laptop. However, this cannot be seen on the mobile phone. Please assist to resolve this issue.Thank You

Why is eBay taking so long to fix its tech glitch with "All Selling" page loading?

It has been a few days, and there have been multiple complains already.Why hasn't this been addressed yet? Why is it taking so long?

Mobile Beta messaging load issue

Am using the new messaging beta but getting a blank page when loading messages from side bar. Worked a few days ago.Have just tried notifying a seller after purchase, takes me to a direct messaging view with seller but also won't load.Attempting via ...

Fraudulent listing, seller reported on ebay forums but not banned!

This is fraudulent listing using picture of MY instrument. and has been reported on this forum by other people: Sellers account has been hacked. - The eBay Community Ebay, DO YOU JOB AND GET THIS HACKED ACCOUNT BACK IN ORDER!!

Ebay Support - "Technical Difficulties" & Not Available

Hej guys, hope you can help. Some weeks back, my instagram was hacked and I changed all my passwords after that incl. my Ebay account. Then some weeks later I went into Ebay to buy something, and got the message that I could not as my account was sus...

Buyer problems accepting a partial refund - FRUSTRATING for both parties

We sold a set of antique pottery pieces & one was damaged in transit. Through messaging we worked it out to give a partial refund for the damaged piece. I had the buyer to open a return request & I offered the partial refund for the agreed upon amoun...

Resolved! Who changed my eBay store set up ? Is this another changeover glitch ?

Dear eBay,1. My store looked good, I opted to not have a feature section at the top of my page yet some eBay employee or hacker installed the feature column and I can not remove through "Manage My Store" button.2. I had my pictures in a gallery setti...

Searching sellers other items is missing options

When I search seller's items, it opens in gallery view with no option for list view.I personally hate gallery view. When I click on the category tab , I now get a drop down menu with only the main categories, after choosing one, that's it, no other o...