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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

unable to download photos

as of 7:30 this evening, I haven't been able to create a listing as I receive an invalid error message when I attempt to attach a photo to my listing via dropbox.

Unknown Application Error

I'm getting an "Unknown Application Error" when trying to save or launch a new sale event. I have tried clearing my cache and tried a different browser. Same issue occurs.

How to get sales tax charge removed.

Hi Everyone;Jut sold an item and noticed that ebay charged me sales tax. I live in Delaware where there is no sales tax.To be fair, at the time of the sale ebay had an old address in the "ship from" address entry but I fixed thatbefore I actually pri...

Excluded Shipping Locations

I've set my default shipping exclusion to United States only. However, when I view my item 265786924219, it states that it ships to Burma, Sudan, United States. How do I remove Burma and Sudan?

Please add an option to disable all the automatic translations of titles and descriptions!

The worst nightmare of searching on eBay is the demented automatic translations.This ridiculous feature ruins every search result for products like records, books, movies, etc. I know there is an option on individual pages, but it is absolutely neces...

My account ebay close

My account close and close my email I buy something from ebay I can't open my account and my money cut from my account bank I don't know I send email to ebay no unswer very bad app

“Something went wrong” message on app returns

When trying to respond, open, check status etc of a return on the app I am logged out of my account or given the “something went wrong” message. Been going on for a few weeks now. Makes it impossible to handle returns & formulate responses without go...

No way to turn off eBay's "payout sent" emails

This is probably what you could call a low-priority issue, but I am missing the option to stop receiving the daily "eBay has sent your payout" emails, which arrive regularly in both my eBay email and my associated personal email. I found another mess...

Financial Statements BUG: "We ran into a problem. Please try again."

I'm unable to look at sales history more than 90 days old. I'm unable to download any financial statements. I get the error "We ran into a problem. Please try again." This may be illegal, given the new seller tax requirements. MacOS 12.6 Safari 16.0

Shipping cost $.50 too high

Yesterday I sold a postcard, and eBay charged a shipping cost that was $1.50, not $1.00. ALL my listings have $1.00 shipping, and all my listings are created using Sell Similar. I have no idea how this listing got a shipping cost of $1.50 other that ...

Atrocious Font Handling

Issue #1Type handling issues have increased this past month on eBay. The system has a hard time accepting changes to fonts. Like using Tahoma over Ariel. I will select all, change the font to Tahoma. Then I look at the listing and my listing type is ...

Cannot change "shipping carrier" only when processing Return

For a return, if you forget to set the "shipping carrier" correctly, and try to go back and change that without changing the "tracking number" it will give an error saying the tracking number is already in the system. But the shipping carrier is stil...

Shipping Calculator Issues

I have been having issues with the calculator for weeks now and I don't understand why Ebay hasn't corrected the problem. Ebay threatens me with a lack of sales and possibly closing my account for lack of listings. I can't create a listing and use th...

Issues with payout funds

I've been with Ebay for about 15 years as a seller and buyer. For the past few weeks, I've tried to get the funds for an item I sold recently. I tried to add my bank account to receive payouts, but it was unsuccessful. It gave me a message...You need...

Ebay New Listing Tool Keeps crashing for Preview

Does anyone have a solution for solving preview problem with new listing tool? It takes 3 or 4 clicks to bring up preview. Time is money! Tried different browsers but same problem.