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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

All my labels are off to one side. Part of the barcode is missing because of it. ebays settings help

this isnt in my settings and i can custom shrink it doesnt change anything even at 60 percent. i tried print to fit page.. and alot more. its on my label printer and regular printer. work around? anyone else having this issue? I believe its the sourc...

Allstate Insurance popup stalls in Chrome, preventing purchase

Tried to place an order, and the Allstate window popped up. When I declined, the app stalled. I tried six times. Ended up using Firefox for the purchase. Not sure if others are having the same problem.

Resolved! Unable to Access Unsold Items on PC Using Firefox

For the last couple of days when I try to access my unsold items on my PC using the latest version of Firefox I am sent to a login page. When I input my password it bounces back to the same login page. I have deleted cookies, changed password, and tr...

Marketing - Running a Promotion Error

When trying to launch a sale in our eBay store, we receive the following error: "We ran into a problem, but we're working on it. Please try later." All information is correct. The problem is at the very end of the process when the LAUNCH button is pr...

Listing summary not working

Wheel spins round continuously but doesn’t find item I’m trying to list

USPS tracking not automatically syncing to orders when purchased in eBay shipping.

orders from 6/28/23 - Current (7/3/23) are not properly automatically syncing tracking info for shipments made in eBay shipping portal. I had to use order number to search in shipping label screen and copy and paste tracking into existing orders (app...

Technical issues

I am trying to pay. I click on pay now and it doesn't go to check out screen. I just get a black screen with a pale scan line moving across the screen.It then sends me to an item sold screen of item I wish to pay for.Also as I thought it might be tha...

Very big issue with "one pick charging" and with NO ability to change payment type

I am calling this a technical issue for lack of a better category. The issue here is that if you select "awaiting payment" item from your notification "alarm bell", you better be ready that if you pick the button "Continue to payment" that you are ac...

Handling times on listings showing incorrect estimated delivery times

All of my listings have incorrect estimated shipping times on the main pages. I have a 3 business day handling period but the main listing pages reflects an 11+ business day handling time. These show extended estimated delivery dates, sometimes 18 da...

Can't select shipping services in a listing template

This has worked for me for years, and as recently as a few weeks ago. Now, when I go to Seller Hub, select "Listing Templates", then create a new one or edit an existing template. When I get to the "Shipping" section, select the "shipping method" (st...

Ebay mobile app for I-phone not working correctly

Ebay mobile app for I-phone is not working correctly, The app is not refreshing data , ex sales history, payments ,unds allowed,notifications, and feedback is not updated since about 3-4 days , I shut the phone off and im up to date on all mobile upd...

won't let me attach bank

I'm a new seller trying to attach my secondary checking and i keep getting an "unauthorized" notif. im doing this all from my phone/the app if that helps

Listing item description keeps deleting after typing very detailed description.

Listing item description keeps deleting after typing very detailed description. It has been occurring for months despite several calls to ebay and it has made the listing process unbearable.

Packlink issues

Anyone else having issues when choosing print postage label from My Ebay, then choosing packlink the link directs back to the main ebay page cannot get onto packlink at all. Got items to send and can't.

eBay's "Ridiculous" Security Policies

I like to collect MCM antique's for my home, but I am now just too fed up with eBays "Verify your self" security policy, to continue to shop here anymore!.. "Verify your self" to sign in "Verify your self" to see sellers feedback "Verify your self" &...