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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

ITEM VANISHED EVEN WHEN I HAD BIDDED ON IT

This is crap Ebay.Disappearing items on eBay when your the winning bid?Now I can't find it!What are you doing about this Ebay.Ebay will not be trusted for long if this sort of stuff happens.

Issue when replying to feedback

When I go to reply to a feedback and ready to submit I click in the submit button and the page just hangs and doesn't go away. It stays on screen all grayed out and I can't click out of it. I have to actually close my tab or browser window. I am runn...

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Resolved! Can’t see saved sellers

I cannot see saved sellers under My EBay. Has anyone experienced this and how did you fix?

Your customer service contact is not functioning at all......

None of your customer service issues are functional and have not been functional for several days. I purchased a product from one of your sellers that took my money and then disappeared. I used eBay because I thought that it was safe.

server down

eBay is holding my funds because I have a return request and I'm trying to return the money so I can get my funds back however it says eBay server down not your fault when will it be back running and what is going on does anybody else see this

Captcha is unsolvable

ATTENTION: Why Our Sales Are Down from a 6 Figure Seller

Hi everyone, We have been struggling since July 1 - trying to figure out "what" happened to our sales. (Really since Mid-March, but that's further down in this post.) We just found what we feel is the culprit for the latest sudden drop. Promoted Disp...

Purchase history disappeared

Although I can see the past year's purchases on my iPhone eBay app, only the past week's purchases appear on my online account on my computer. I tried refreshing to no avail-

There is something wrong with ebay invoice system.

There is something wrong with ebay invoice system. Need to send updated invoice to buyers. But keep getting error message from ebay: " Something went wrong. Please try again later."

return

I purchased two (2) Apple I phones se 2020 2nd gen, around july 5th 2023, and I want to do a return but when I go to my purchase order, the phones are not showing in my purchase orders how can I return these items can to please help???

returns

Issue: Buyer Not Able to Accept Counter Offer

Good morning, I had a buyer send me an offer on an item last evening, I countered his offer but he stated that he was unable to accept it. I asked him if he could decline my counter-offer and send a new offer but he still was unable to do that and wa...

Deleting cancelled & refunded orders

Cancelled or and refunded...order it still showing up on my account. How to remove/ delete

Promoting an item does not use my percent

After fixing the ground advantage issue, I started relisting. After listing I went in seller hub / promo items / selected the last page / promoted at 2 percent. The did the first page at 2 percent. Fixed rate. More than 1/2 of the items promoted at 1...