When is this going to be fixed? CLARITY PLEASE

[sallyjeffers257]

Once this update happened on the 15th and all the item specifics and searches have been screwed up I have been told by eBay for Business not to manually edit my almost 3000 listings because there will be a rollback and any editing may be lost.

That was almost two days ago and still NOTHING has changed and there has been no new information 

So do I go ahead and start this editing (which is going to take days) or do I continue to wait for eBay to clean up this mess like I have been told they would? My sales are still low since this came out and I need to start being seen in searches again but I do not know if I should start editing or not!

I am also sitting on a pile of inventory because I am scared to list anything new because I do not know what is going on

On a side note I am in managed payments and this is now the second day that I have not received a payout

I have been told this is not related to this rollout but they have coincidentally stopped ever since this train wreck came out  

Please give me some clarity on whether I need to start the process of editing my listings and getting new stuff listed or if I need to continue to wait

[hurryagain]

Hello @sallyjeffers257 

Unfortunately, as of yesterday, the glitch(es) have yet to be resolved.  I feel terrible for a you and all the other clothing sellers...

[Update] Technical issues reported in Seller Hub, and listings in clothing, shoes and accessories

seller_news_team

Verified Blogger

10-15-2019 12:32:19 PM

Last Edited 10-17-2019 09:24:09 AM

Our technical teams have been working around the clock to resolve two issues caused by the Oct 15 category update rollout:

1. An issue that prevented sellers from re-listing or revising listings in certain categories
2. Search using left hand navigation filters is missing certain item specifics such as size

We recognize that in our desire to deliver an enhanced site experience, we have caused issues for our sellers and we apologize for this.  Our intention is to provide as much detail as possible to help you manage any impact to your business.

Background:  

As announced in the Fall Seller Update, we are working to make it easier for buyers to find your items and give you guidance about item specifics.  In doing so, we have been migrating categories into three types of item specifics - required, recommended and additional.  As we roll out these changes, item specifics in certain categories may change, be added or removed, so that we can create better descriptors, which help to further index the listing in search and provide better visibility to buyers.  For example, the various item specifics that represent size in the sub-categories of clothing, shoes and accessories (ie:  Size (women’s), Size (men’s)) were updated and consolidated into one normalized item specific - size.

Current Situation:

There was a technical issue and some of the item specifics did not update correctly. As a result, some listings were blocked during re-list or revision.

In addition, the new, required field is showing up as blank and the listing appears incomplete.

This issue also created a problem in search, with the new item specifics not appearing in the left hand navigation search filter.

Important update:

As we work to completely resolve this issue and ensure item specifics are mapped correctly to the new item specifics, you can take note of the following:

Your listing is no longer blocked from being re-listed or revised because the required item specific is blank.  Behind the scenes we will map the new item specific to the original item specific.  

Next steps for sellers:

For now, you should continue providing all of the required, recommended and additional item specifics as needed.  For the required item specifics that are blank, no action is required on your part - we will map the fields on the back end.  Additionally, we are working on a solution to create a copy of the old item specifics data and copy it into its new equivalent so the required item specific will be automatically filled with the same value.

We’re aware that some sellers have chosen to end their listings and use the ‘sell similar’ feature to change the information in their listings. We do not recommend doing this. However, if you decide to, please 1) check your remaining free listing allowance first to avoid incurring additional insertion fees, and 2) be aware that ending a Good ‘Til Cancelled listing will remove its sales history.

We will continue to update this announcement with news as it becomes available.

We appreciate your patience and as always, thank you for selling on eBay.

Original announcement :

We've received reports of technical issues in Seller Hub, including sales graphs not being up to date, as well as problems when revising or creating listings within Clothing, Shoes and Accessories categories.

We'd like to assure you that eBay is aware and we're working on fixing both issues as a high priority.  Please check back and we will update this post when it’s resolved.

We apologize for any inconvenience and as always, thank you for selling on eBay.

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[hurryagain]

[Update] Technical issues reported in Seller Hub, and listings in clothing, shoes and accessories

seller_news_team

Verified Blogger

10-15-2019 12:32:19 PM

Last Edited 10-17-2019 09:24:09 AM

Our technical teams have been working around the clock to resolve two issues caused by the Oct 15 category update rollout:

1. An issue that prevented sellers from re-listing or revising listings in certain categories
2. Search using left hand navigation filters is missing certain item specifics such as size

We recognize that in our desire to deliver an enhanced site experience, we have caused issues for our sellers and we apologize for this.  Our intention is to provide as much detail as possible to help you manage any impact to your business.

Background:  

As announced in the Fall Seller Update, we are working to make it easier for buyers to find your items and give you guidance about item specifics.  In doing so, we have been migrating categories into three types of item specifics - required, recommended and additional.  As we roll out these changes, item specifics in certain categories may change, be added or removed, so that we can create better descriptors, which help to further index the listing in search and provide better visibility to buyers.  For example, the various item specifics that represent size in the sub-categories of clothing, shoes and accessories (ie:  Size (women’s), Size (men’s)) were updated and consolidated into one normalized item specific - size.

Current Situation:

There was a technical issue and some of the item specifics did not update correctly. As a result, some listings were blocked during re-list or revision.

In addition, the new, required field is showing up as blank and the listing appears incomplete.

This issue also created a problem in search, with the new item specifics not appearing in the left hand navigation search filter.

Important update:

As we work to completely resolve this issue and ensure item specifics are mapped correctly to the new item specifics, you can take note of the following:

Your listing is no longer blocked from being re-listed or revised because the required item specific is blank.  Behind the scenes we will map the new item specific to the original item specific.  

Next steps for sellers:

For now, you should continue providing all of the required, recommended and additional item specifics as needed.  For the required item specifics that are blank, no action is required on your part - we will map the fields on the back end.  Additionally, we are working on a solution to create a copy of the old item specifics data and copy it into its new equivalent so the required item specific will be automatically filled with the same value.

We’re aware that some sellers have chosen to end their listings and use the ‘sell similar’ feature to change the information in their listings. We do not recommend doing this. However, if you decide to, please 1) check your remaining free listing allowance first to avoid incurring additional insertion fees, and 2) be aware that ending a Good ‘Til Cancelled listing will remove its sales history.

We will continue to update this announcement with news as it becomes available.

We appreciate your patience and as always, thank you for selling on eBay.

Original announcement :

We've received reports of technical issues in Seller Hub, including sales graphs not being up to date, as well as problems when revising or creating listings within Clothing, Shoes and Accessories categories.

We'd like to assure you that eBay is aware and we're working on fixing both issues as a high priority.  Please check back and we will update this post when it’s resolved.

We apologize for any inconvenience and as always, thank you for selling on eBay.

• Back to Blog
• Newer Article
• Older Article

Share Post

[hurryagain]

Our technical teams have been working around the clock to resolve two issues caused by the Oct 15 category update rollout:

1. An issue that prevented sellers from re-listing or revising listings in certain categories
2. Search using left hand navigation filters is missing certain item specifics such as size

We recognize that in our desire to deliver an enhanced site experience, we have caused issues for our sellers and we apologize for this.  Our intention is to provide as much detail as possible to help you manage any impact to your business.

Background:  

As announced in the Fall Seller Update, we are working to make it easier for buyers to find your items and give you guidance about item specifics.  In doing so, we have been migrating categories into three types of item specifics - required, recommended and additional.  As we roll out these changes, item specifics in certain categories may change, be added or removed, so that we can create better descriptors, which help to further index the listing in search and provide better visibility to buyers.  For example, the various item specifics that represent size in the sub-categories of clothing, shoes and accessories (ie:  Size (women’s), Size (men’s)) were updated and consolidated into one normalized item specific - size.

Current Situation:

There was a technical issue and some of the item specifics did not update correctly. As a result, some listings were blocked during re-list or revision.

In addition, the new, required field is showing up as blank and the listing appears incomplete.

This issue also created a problem in search, with the new item specifics not appearing in the left hand navigation search filter.

Important update:

As we work to completely resolve this issue and ensure item specifics are mapped correctly to the new item specifics, you can take note of the following:

Your listing is no longer blocked from being re-listed or revised because the required item specific is blank.  Behind the scenes we will map the new item specific to the original item specific.  

Next steps for sellers:

For now, you should continue providing all of the required, recommended and additional item specifics as needed.  For the required item specifics that are blank, no action is required on your part - we will map the fields on the back end.  Additionally, we are working on a solution to create a copy of the old item specifics data and copy it into its new equivalent so the required item specific will be automatically filled with the same value.

We’re aware that some sellers have chosen to end their listings and use the ‘sell similar’ feature to change the information in their listings. We do not recommend doing this. However, if you decide to, please 1) check your remaining free listing allowance first to avoid incurring additional insertion fees, and 2) be aware that ending a Good ‘Til Cancelled listing will remove its sales history.

We will continue to update this announcement with news as it becomes available.

We appreciate your patience and as always, thank you for selling on eBay.

Original announcement :

We've received reports of technical issues in Seller Hub, including sales graphs not being up to date, as well as problems when revising or creating listings within Clothing, Shoes and Accessories categories.

We'd like to assure you that eBay is aware and we're working on fixing both issues as a high priority.  Please check back and we will update this post when it’s resolved.

We apologize for any inconvenience and as always, thank you for selling on eBay.

[mangorunner]

---

@sallyjeffers257 wrote:

Once this update happened on the 15th and all the item specifics and searches have been screwed up, I have been told by eBay for Business not to manually edit my almost 3000 listings because there will be a rollback and any editing may be lost.

That was almost two days ago and still NOTHING has changed and there has been no new information 

So do I go ahead and start this editing (which is going to take days) or do I continue to wait for eBay to clean up this mess like I have been told they would? My sales are still low since this came out and I need to start being seen in searches again but I do not know if I should start editing or not!

I am also sitting on a pile of inventory because I am scared to list anything new because I do not know what is going on

On a side note I am in managed payments and this is now the second day that I have not received a payout

I have been told this is not related to this rollout but they have coincidentally stopped ever since this train wreck came out  

Please give me some clarity on whether I need to start the process of editing my listings and getting new stuff listed or if I need to continue to wait

---

I spent the entire day, yesterday, editing the Size and other Item Specifics in the Required Item Specifics as well as the Recommended and Additional Item Specifics in my already-posted listings in the Clothing, Shoes & Accessories category.  It was overwhelming and I am not done.  It was a colossal task of repeat work. 

I don't know if the information I input will hold, or if the values will be replaced by subsequent mapping, transfer and population update of old field values to new. 

I also had zero sales yesterday.

[mangorunner]

As of this morning (Friday, Oct 18, 8:25 AM Eastern), for listings I have not not yet had time to manually edit and update, the value in the Size field (in the Required Item Specifics) for my Clothing, Shoes & Accessories items still remains blank/empty.  Data has not been mapped/transferred/populated from old fields.

[rocknrolljeans]

eBay should be able to go back and restore the old version that worked fine.

Please review and make change.

[mynewfindstore]

I agree, the old version should be restored.  How hard can that be?  The new specifics they added only complicate the listing and are not necessary....such as "department".  How redundant is that?  If it's listed in Women's clothing, it doesn't take a genius to figure out it's in the Women's Department!!  "Type" is the same as "style"....we already have that in our listings!  All of this extra information is just going to confuse the buyer....it really needs to be simple.

[mynewfindstore]

Oh and in the meantime, fix the sales bar graph....it's saying 0 for sales from yesterday and today.  Guess I need to check my Paypal account and make sure the money is getting there!  

[little.luxe.armoire]

Just want to give more info about something I was seeing yesterday, which is that when using eBay's Create a Listing form, there is no item specific option for Size even given as an option for the newly created categories for Baby & Toddler apparel. It's stopped me from listing anything new in those for now. Now I'm seeing that the Size item specific is gone when I try to edit existing, too. Here I'm using an example in the new category CS&A/Baby/Baby & Toddler Clothing/One-Pieces.

My item was showing up as size=Unspecified in search (even though I could see that the size was correctly noted in my item specifics and there wasn't any redundant blank size IS in the listing), so I went in to edit it. It looks like simply going in to the listing to do that made the option to specify a size disappear. Here it is in Bulk Edit, but it also disappears if I go in to edit a single item:

See under IS that there is no size? And there is no red flag; it let me submit the listing with no error at all. So now this is my active listing:

...which makes no sense since the size IS was always a required option and you couldn't even list an item without it. Now it isn't even there. Either way, all of these listings are now size unspecified, with no apparent way to fix it. The labor involved in creating a custom Size item specific isn't worth it, especially if it likely wouldn't map correctly to search if that gets figured out...

[ozarkmountainplants]

Ebay seems to be going through a crack up from the top down.

[tyler@ebay]

Hi everyone! Join us here at 3 pm PT today where we will be joined by Ron from the Structured Data team to give us an update on the ongoing Seller Hub and Item Specifics issue. Ron will let us know the current status as well as address your questions. Please know that because this is a developing situation we may not have exact answers but it’s important we get your input and update you with all necessary information.

[brownsugarusa]

What a mess, always the sellers that suffer with no compensation or reward to make up for lost sales.