On the night of Feb 1, some sellers were unable to cancel an order or accept a buyer’s cancellation request.
The cause of this issue was identified and resolved within a few hours, and we will work to ensure this issue does not happen again.
If you’d like to cancel the order, you can try again. If you have a buyer’s cancellation request, you have 3 days from the date of the request to accept it.
If you have any questions or concerns, just get in touch. We’re here to help.
Thank you for being part of the eBay community.
