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Unable to pay orders

Hello everyone, 

 

Yesterday I started to have the following problem:

 

At around 3pm I bought something on the page and worked as usual, but when I tried to buy something else at 5pm it didn't worked, not only my debit card, but my credit card and even paypal was rejected, a day has passed and I'm still unable to pay for items I've won on auctions.

 

Do someone knows how to fix this? I've tried everything I've found on the web and nothing helps 

 

Message 1 of 11
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10 REPLIES 10

Unable to pay orders

@heinabarcaabarc0   New accounts have Buying limits put on them.  Below is a link to the eBay Help Pages that explains that.

 

https://www.ebay.com/help/buying/buying-limits-restrictions/buying-limits-restrictions?id=4012&st=12...

 

Regards,
Mr. Lincoln - Community Mentor
Message 2 of 11
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Unable to pay orders

But my account is 4 years old, that doesn't make sense

Message 3 of 11
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Unable to pay orders

@heinabarcaabarc0   They apply the limits to low activity accounts too ... and they do it on BOTH Buying and Selling accounts.  Some dormant accounts wind up getting hacked and they use the limits to cut down on that.  People who hack accounts want to scam people out of high value items or sell stuff they don't have and then take the money and run.

Regards,
Mr. Lincoln - Community Mentor
Message 4 of 11
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Unable to pay orders

I see you are registered in Chile.

 

Does your seller ship to Chile? If not, the seller may not be set up to receive your payment.

 

Message 5 of 11
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Unable to pay orders

My shipping address is in the US, thats not the problem either

Message 6 of 11
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Unable to pay orders

@heinabarcaabarc0 

 

Having a US shipping address may not help you if the seller has set up the account to exclude payments from buyers registered in a location the seller does not ship to, or if the seller is not set up to receive payment from foreign banks.

 

Contact the seller and to see if that is the case, and if so, if the seller is willing to add you to the seller's exemption list to allow you to make a payment.

Message 7 of 11
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Unable to pay orders

Tried out another "buy it now" to someone that ships worlwide, still didnt work

Message 8 of 11
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Unable to pay orders

Same problem. Bought earlier in the day (03-15-21) was okay. Later went to purchase something else and could not pay for the item using credit and a debit card both having funds. Get check funds or try another card. It has to be the site. I'm peed because I was buying the last item and may lose it now if they don't hurry and fix their problem. 

 

Message 9 of 11
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Unable to pay orders

Same issue.  My account has not been "dormant" or "low activity".  I have successfully paid for about a dozen orders in the past few weeks, and have had only 2 which would not process.  With the first one, the seller informed me that "this is an issue EBay has sometimes" and they cancelled the order.  It happened again this morning.  I am unable to complete a purchase via PayPal or credit card.

Message 10 of 11
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Unable to pay orders

somehow i could pay one of my two orders in the morning.

still cant pay the second one, but hey, at least is an advance

Message 11 of 11
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