Unable to access ebay

[morri_aniss]

Hi,

Since 21.7.21 I have been unable to access ebay.

Error message is "were sorry but this version of the app is no longer supported. Please take a moment to update to the lastest version "  Cancel or  Update.

When i hit up date is goes to google play store. I can only select uninstall or open. 

I can not find an update button. I am using a Galaxy tablet S2. SM-T815Y

Your assistance is appreciated as i am unable to purchase any items off ebay until this is fixed. 

[rebell45]

Sounds like your Android OS needs to be updated. Review this post.  https://community.ebay.com/t5/Android-App/Latest-ebay-app/m-p/32091143#M11973

Looks like the original version was 5.0 which won't run the app, but you should be able to upgrade to version 7 which will work fine.

[eburtonlab]

What version of Android are you using? And what version of the eBay app?

See here:

https://community.ebay.com/t5/Android-App/Android-app-not-supported-on-older-systems/td-p/30652449

If you have a recent enough version of Android (6 or later) you should be able to get the most recent version of the eBay app. If you are having problems getting the most recent version, see here to make sure you have the latest version of Google Play Services and Google Play Store:

https://support.google.com/googleplay/answer/9037938?hl=en