Unable to Escalate Case

[loliphilosophy]

I have an issue with receiving an item from a seller and I was given the option to escalate the case by ebay, and when I type in my request and and hit send I get hit with a "oops, there was an issue."now it's come to the point where eBay says they will automatically close the case if I don't escalate it! I've been desperately trying to do so or at least get in contact with their customer support but that seems non existent. I was given a phone number by a friend but I can't call it as I am stationed overseas. 

[rcm563049]

Hello! I am having a similar problem. I am trying to escalate a case. In fact, eBay has sent me two emails telling me to escalate the case or it will be automatically closed in 3 days.

However, NONE of the instructions they give to escalate the case works!
This is directly from the email:

Details on how to escalate your case:
Follow the Case Details link below
Click "Respond to Case"
Select "Escalate this case" to eBay Customer Support
Click "Submit" after providing additional details you'd like to share about your case
...Here are the details of your case(s):
However, when I click on that link, the page that comes up offers no link or verbiage that says "Respond to Case" nor "Escalate this case". A search for the term "Escalate this case" on eBay only brings up items/cases for sale! The ONLY option I have is to either "Send a message to the seller" which I have done several times and they have been giving me the run around for weeks! Or, to "Close this request" I MUST click one option to move on. Since I don't want to CLOSE the case, I select send a message and then we go round the merry go round, again! This has been going on since the 3rd week of November!!! Long past the 3 days eBay allows for us to resolve our dispute. But, if you read the responses from the seller, it is clear at this point, that they have no intention of replacing my broken cord.

Is ANYBODY home at eBay??? PLEASE HELP ME!