cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to Create Account - Stuck in Captcha Loop - Desktop

Tried creating a new account. 

 

It let me put in my name & email address, then I clicked in the password field, and it sent me to my first captcha page. Okay, I got through the captcha just fine and was redirected back to the set up page to enter a password. I created the password, and went to the next page.

 

Next screen it asked for a phone number to send a "security code" to. 

 

I entered phone number & the "Continue" button became clickable, BUT when I clicked "Continue" it sent me back to the captcha page.

 

Then I became trapped in a captcha page > phone number page > captcha page > phone number page loop.

 

I eventually gave up, and here I am. 

 

I wonder if people who don't already have an eBay account are experiencing this too and how long they try before just giving up. Those are potential buyers.


Fully up-to-date Win10 desktop using fully up-to-date Chrome Incognito mode.

 

I used incognito because I don't want to log out of this account due to all of the other posts about not being able to log in again. Also, I should not have to clear my cache in incognito mode. It did not have this account automatically logged in, nor did it prefill any of this account info.

 

I guess I'll try Edge. I do not have Firefox.

 

---------------------------

Edit: I used Edge & entered the same info as on Chrome. 

 

This time, it let me enter the password without making me do a captcha and even went to a page that said, "Hi [my name]!

 

I never had to enter a phone number, and I never received a code on my phone from the Chrome loop.

 

It had a compilation of my first & last names as my user ID, and when I clicked on "Account Settings" it made me do a bleeping captcha. 

 

When I did the captcha, it just reloaded the captcha page again and again and again. 

 

I apparently DID create an account without ever receiving a code on my phone, but I'm not allowed to use it. Yay! 

Message 1 of 7
latest reply
6 REPLIES 6

Unable to Create Account - Stuck in Captcha Loop - Desktop

Try this...clear history and cookies, or take Chrome out of Incognito mode. If that doesn't work, try a different browser.

Message 2 of 7
latest reply

Unable to Create Account - Stuck in Captcha Loop - Desktop

You can have more than one account logged in at the same time on the same browser? I figured they wouldn't allow that.

Message 3 of 7
latest reply

Unable to Create Account - Stuck in Captcha Loop - Desktop

You can have more than one account logged in at the same time on the same browser?

 

No, definitely try another browser first. Do not erase your eBay cookies in Chrome unless you want to be signed out of your current account (which it sounds like you would prefer to avoid for obvious reasons).

 

-=-=-=-

 

I see you were able to create a new account using Edge:

 

It had a compilation of my first & last names as my user ID, and when I clicked on "Account Settings" it made me do a bleeping captcha.

 

When I did the captcha, it just reloaded the captcha page again and again and again.

 

See if you can get out of the loop by clicking on the eBay logo to go to the main eBay page.

 

Anything odd about your network? Using a VPN or hotspot? Privacy software like Ghostery or Disconnect? Blocking third-party cookies or scripts?

 

Any of those can cause verification issues.

 

Message 4 of 7
latest reply

Unable to Create Account - Stuck in Captcha Loop - Desktop

On Edge, clicking the eBay logo lets me go to the front page of eBay. I can click on links like Sell and poke around on the website, but if I click on "Account Settings" (where I need to go to enter payment info) or my user ID, I get sent right back to captcha. 

 

MyeBay sends me to the captcha too.

 

No, I'm not on VPN, or a hotspot or any of the other things you mentioned. Just the same ISP via wireless router that this account is using. 

 

Later, I'm going to try a different laptop if it even still works.

------------------------

Edit: it won't even let me log off on Edge on this laptop. Just the endless captcha loop. This is crazy lol!

Message 5 of 7
latest reply

Unable to Create Account - Stuck in Captcha Loop - Desktop

After unsuccessfully trying to log out on Edge, I went back to Chrome Incognito and was able to log in. 

 

I was then able to actually access my account info and update everything.

 

Added PayPal, verified my email, and even verified my phone number.

 

I have no idea what in the world is wrong with the basic account creation pages, and definitely don't understand what is wrong in Edge not letting me log off, but I got it all done eventually. Just took almost an hour and a half. 

 

Thanks for your help!

Message 6 of 7
latest reply

Unable to Create Account - Stuck in Captcha Loop - Desktop

No idea what the underlying issue(s) might be, but I am glad that at least you were able to complete your account creation, eventually.

Message 7 of 7
latest reply