Unable to Access Seller Hub via Multi-User Sign-in

[sewill_3715]

Hi,

I'm unable to access the Seller Hub via Multi-User Sign-in for an account I do business with.

I'm greeted with the error message at this endpoint: https://ebay.com/actexp/error/ERROR

"Something went wrong. We're sorry. Please try again later."

This occurs after I sign-in using the Google Workspace account I've been granted permissions to access this account with. I tried this on multiple devices and networks and received the same error message.

I believe it is a technical issue with OAuth for accounts signing in using a Google account. 

The steps I take to sign into the Multi-User account is the following:

In the top right corner of the desktop view of ebay I select Summary-> Account-> under Account Preferences I select 'Permissions' and under the action tab in the Account Access window I select 'Go to Seller Hub'. After signing into the Google Account I'm greeted with the "Something went wrong. We're sorry. Please try again later."

Appreciate any help on this issue, thank you.

[sewill_3715]

The technical issue is still not resolved, looking for any advice or suggestions.

[foxgolay]

Having the same issue - any help appreciated

[sewill_3715]

I was suggested by eBay to sign in using email or eBay username. I tried the username recently and I received the same results. I'm still troubleshooting and looking for any type of work around. I'll share my findings here if there is any updates or instructions that could help anyone else experiencing this technical issue.

[how_to_find_treasures]

Hi, did you get any resolution on this one- I am experiencing the same error.

[bstechaz]

This has been a problem since the very beginning of Ebay's multi-user access.  Currently my problem is that I'm stuck in the seller hub of the user that has granted me access, and I can't change back to my personal account.  Sometimes I just have to do it twice before it changes.  Sometimes I have to wait a few minutes.  Sometimes I have to close the web browser and open it again then seller hub appears as my personal account.  But at the moment, nothing I can do gets away from seller hub redirecting to https://www.ebay.com/actexp/error/ERROR

I've tried other browsers, browser clear/reset, other devices, this ERROR is widespread and ebay doesn't seem to be doing anything about it.

[eburtonlab]

I can't change back to my personal account.

Try using a private or incognito browser window to go to ebay.com and then sign in to your personal account.

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.