I have a longstanding problem where eBay does not correctly pickup acceptance tracking updates from CTT (Portuguese postal service), along with providing incorrect descriptors to other sorts of updates. eBay's support refuses to acknowledge the problem I just described, telling me: "Once, the items are delivered you can write back to us and we will investigate if any late shipment defect is applied to your account for these items", which is a pain to have to do and further adding: "I suggest you to contact the CTT shipping service and inquire about this issue happening with the tracking updates." How would this help or what issue I would inquire about with CTT is anyone's guess given there's nothing wrong with CTT or the updates they provide...
What I would expect is that the issue would be forwarded to some technical team that would sort out the tracking updates on eBay. Any chance of this happening? Is this kind of unhelpful nonsense response usual with US companies? I honestly can't get my head around to this shocking level of support.
