Tide 485390

[ji2611]

I can no longer look at eBay on my iPad...I get error Tide 485390 can anyone advise please?

[eburtonlab]

@ji2611 

Make sure you are using the latest version of the eBay app for your operating system:

https://community.ebay.com/t5/Mobile-App-iOS/eBay-app-on-iOS-9-iOS-10-iOS-11-no-longer-working/m-p/3...

If that does not help, try posting a question on the iOS app board:

https://community.ebay.com/t5/Mobile-App-iOS/bd-p/iosapp

Be sure to mention your device, iOS version and eBay app version.

[ji2611]

Thanks...I have tried deleting the app and downloading new version a couple of times but it is just the same.

[ji2611]

I notice you suggested iOS app board.... the problem is my iPad not mobile would this still apply?

[eburtonlab]

@ji2611 

That TIDE error seems to be primarily associated with the iOS eBay app, as far as I can tell.

If you are using a browser and getting that error when following an item link, try holding down the link to see if it is trying to open in the app instead of the browser. You can change your default so that links should open in the browser instead of the app going forward.

[ji2611]

I get Tide error code when the eBay app opens,my iPad is A1395,iOS 9.35, so an older model, do I need to upgrade iOS?

[eburtonlab]

@ji2611 

From that first link I posted, it appears that you will need to upgrade to iOS 10 to be able to use the eBay app on your device.

If you do not want to use the eBay app, hold down an eBay item link in your browser until you see the choices "always open in the app" "ask every time" or "never open in the app" or similarly worded options, and choose the "never" option. Then your eBay item links should open in your browser, and you should not see that TIDE error.

[ji2611]

Can you tell me how to upgrade to iOS 10? I can get eBay on Safari but it does not update and appears to be in US dollars! What do you mean an eBay item link? Is that an item selling on eBay? I tried that but the options given were not as you listed, probably doing the wrong thing...not very it savvy!

[eburtonlab]

@ji2611 

I do not have any Apple products, so I have no direct experience with iOS upgrades.

I see you are registered in the UK. Currently you are signed in to the US site. To get to the UK site, use Safari to go here:

https://www.ebay.co.uk/

An item link is just any eBay link that leads to an item listing. Whatever link you were tapping to get to the TIDE error, instead of tapping that link, try tapping and holding down that link and you should see those options I described or "open in Safari" or something similar, based on what I have read on other discussion boards, such as this:

https://community.ebay.com/t5/Mobile-App-iOS/How-to-stop-rubbish-Ebay-mobile-app-from-automatically-...

[ji2611]

I get the TIDE error code when I tap the eBay app,it opens but then the error comes up...I am not tapping on a link, not sure how I ended up on US site! I will post on the iOS app board you suggested and see if I get any answers. Thanks for your help...apologies I did not realise you were in the US.

[eburtonlab]

@ji2611 

You are welcome -- no worries!

The TIDE error is likely from using an older version of the app, since the latest version of the app will not work with iOS 9 at all.

As long as you use Safari and the links are not opening in the app, you should not encounter that error, I think.

[ji2611]

I can look at eBay on safari but you have to keep refreshing the screen as it does not update if you are looking to buy or sell so it is not really very satisfactory.

[eburtonlab]

@ji2611 

I am not entirely sure what you mean by needing to refresh the screen -- do you mean that when looking at an auction, the countdown does not actually count during the last few hours of the auction? Not sure what might cause that.

It might be worth checking to make sure you have the most recent version of Safari for your device, or try using another browser such as Firefox or Chrome to see if that works any better for you.

[ji2611]

Yes,if you are watching something there is no countdown or selling you have to keep refreshing to get updates on bids or messages,I will try Chrome and see what happens. Thank you

[ji2611]

Or maybe not....Chrome not compatible!