There's an even larger issue regarding refunds through managed payments. I have spoken to dozens of ebay reps over the last 3 weeks because a $1629 refund was processed and supposedly completed through my account, paying the buyer back and ebay taking the money directly from my bank account, but NOT releasing the $1629 hold on my account, effectively keeping my account negative funds for over 21 days and counting. I had finally spoken to an ebay rep named Magdalia F who has escalated this to her supervisor Gary regarding this so called technical glitch. eBay has continued to waste my time by not recognizing that this is a technical error on ebay s part by keeping the $1629 hold on my account. They've tried to say it's a High Value Claims issue also, but this has nothing to do with having someone in the High Value Claims department review anything further. The buyer was refunded Mar 23, and i paid ebay Mar 26th $1629 out of my personal bank account. The case has been closed and they are choosing not to simply have a technician go to my account and simply remove the $1629 hold. Ebay continues to throw me into black hole with ebay reps who have no idea what they are doing, setting up a class action lawsuit, given that i have documentation of ebay reps stating there is a known technical issue since Mar 1, yet continuing to let sellers sell (at their own risk) and collecting money. I have worked in the dot com space for 25 years so i know ebay has the power to go into my account and simply remove the hold on the $1629 with the click of a button. Currently ebay is holding $1200 of mine which continues to appear as a negative $380 due to this mysterious hold that they won't lift so I am out the money and the product. Paypal was platinum compared to this managed payments nightmare.
